HR Operations Manager

Eastvantage Business Solutions Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Eastvantage Business Solutions Inc. invites an experienced HR Manager, HR Business Partnering & Operations to lead end-to-end HR delivery, engagement, and people strategy across our global delivery operations in the Philippines.

You will partner with business leaders and stakeholders to align people initiatives with business priorities, ensure compliant HR practices, and drive organizational effectiveness in a fast-paced BPO/shared services environment.

Qualifications

• Experience leading end-to-end HR delivery across global operations.
• Ability to translate business priorities into people initiatives.
• Strong governance over HR processes, compliance, and data integrity.

Responsibilities

• Serve as trusted HR advisor to business leaders on workforce planning and talent strategy.
• Translate business priorities into actionable people initiatives that support goals and values.
• Partner with leadership to address risks related to growth, retention, and capability.
• Support organizational change, restructuring, and new operating models.
• Use workforce data to drive strategic decisions and outcomes.
• Lead end-to-end HR operations across the Philippines including onboarding and lifecycle management.
• Ensure compliance with policies, labor laws, and regulations.
• Collaborate with Payroll, Finance, IT, and Global HR for service delivery.
• Oversee data integrity, audits, reporting, and analytics for compliance.
• Drive automation and standardization to improve efficiency and employee experience.
• Manage relationships with third-party HR vendors for programs.

Skills

Strategic thinking

Operational leadership

Stakeholder management

HR analytics

Change management

Employee engagement

Education

Bachelor's degree in HR or related field

Job description

We are seeking a strategic and experienced HR Manager, HR Business Partnering & Operations to lead end-to-end HR delivery, employee engagement, and people strategy across our global delivery operations. This role plays a critical part in driving organizational effectiveness, ensuring operational excellence, and fostering a high-performance culture within a fast-paced BPO/shared services environment.

As a trusted advisor to business leaders, you will partner closely with operations and corporate stakeholders to align people initiatives with business priorities while ensuring compliant, scalable, and employee-centric HR practices.

This role requires a balance of strategic thinking, operational leadership, stakeholder management, and hands-on execution.

Key Responsibilities:

• Serve as a trusted HR advisor to business leaders on workforce planning, talent strategy, organizational design, and employee-related matters.
• Translate business priorities into actionable people initiatives that support organizational goals and company values.
• Partner with leadership teams to identify and address people risks related to growth, retention, organizational capability, and workforce performance.
• Support organizational change initiatives, including restructuring, transformation projects, workforce expansion, and new operating models.
• Use people insights and workforce data to drive strategic decision-making and business outcomes.

HR Operations & Governance

• Lead and oversee end-to-end HR operations, including onboarding, offboarding, employee lifecycle management, and HR systems governance across the Philippines.
• Ensure full compliance with company policies, internal controls, labor legislation, and employment regulations.
• Act as the escalation point for complex employee relations matters, operational challenges, and policy interpretations.
• Partner with Payroll, Finance, IT, Global HR teams, and operational leaders to ensure seamless and high-quality HR service delivery.
• Oversee employee data integrity, HR audits, reporting, and analytics to support compliance and business decision-making.
• Provide governance and strategic oversight for payroll inputs, benefits administration, and HR shared services activities.
• Drive process improvement, automation, and standardization initiatives to improve efficiency, scalability, and employee experience.
• Manage relationships and performance of third-party vendors supporting HR operations, benefits, wellness, and engagement programs.

Employee Engagement, Culture & Inclusion

• Develop and execute employee engagement strategies that align with business objectives and organizational values.
• Lead and govern engagement initiatives, recognition programs, wellness activities, and culture-building events within the Philippine operations.
• Analyze employee survey results and partner with business leaders to implement meaningful action plans.
• Promote a positive, inclusive, and high-performance work environment across all levels of the organization.
• Champion Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives and integrate them into employee programs and people practices.
• Lead internal communication efforts that strengthen transparency, alignment, and employee connection.
• Monitor engagement metrics, retention trends, and culture indicators, providing recommendations and insights to senior leadership.

People Leadership & Organizational Effectiveness

• Lead, coach, and develop HR team members to deliver exceptional service and business partnership.
• Establish performance standards, service level expectations, and operational governance frameworks.
• Drive capability-building initiatives and succession planning within the HR function.
• Contribute to the development and execution of the broader people strategy supporting organizational growth and transformation.
• Support change management efforts during periods of organizational change, expansion, or new market entry.

Talent Management & Employee Relations

• Partner with managers on performance management, coaching, and employee development.
• Facilitate talent reviews, succession planning discussions, and internal mobility initiatives.
• Lead the resolution of employee relations matters, ensuring consistency, fairness, and legal compliance.
• Provide guidance on policy interpretation, disciplinary processes, performance improvement plans, and employment legislation.
• Ensure consistent application of HR policies and best practices across the organization.