HR Operations Coordinator

irhythmtech; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

iRhythm's Global Business Center in Manila is seeking an organized HR Operations Coordinator to support onboarding, employee data management, and service delivery across the organization. You will partner with HR Business Partners, Talent Acquisition, Payroll, Benefits, HRIS, and business leaders to ensure efficient, compliant HR processes and a superior employee experience in a fast-paced environment.

Join a global team and help standardize workflows, maintain data accuracy, and deliver timely

Qualifications

• Minimum of 2 years in HR, talent acquisition operations, shared services, or related administrative role.
• Experience with HRIS, HCM, ATS, ticketing or case-management systems.
• Strong organization, able to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail with data confidentiality and accuracy.
• Analytical and problem-solving skills with ability to identify trends and improvements.
• Excellent verbal and written communication and strong customer-service mindset.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams).

Responsibilities

• Manage HR Operations and Talent Acquisition shared mailboxes.
• Respond to and resolve employee and manager inquiries via ticketing platforms within SLAs.
• Provide timely HR policy and process guidance and support employee lifecycle transactions.
• Escalate complex issues to appropriate stakeholders while ensuring a positive experience.
• Coordinate end-to-end onboarding and prepare onboarding documentation and records.
• Facilitate onboarding sessions and communications with IT, payroll, benefits and managers.
• Track onboarding readiness and address delays proactively.
• Process HR transactions including hires, moves, data changes, terminations, and leave events.
• Maintain data integrity and confidentiality across HR systems (Workday).
• Generate routine and ad hoc HR reports; support HRIS, payroll, compliance, and audits.
• Identify opportunities to improve HR processes and contribute to SOPs and docs.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service mindset

MS Office proficiency

Tools

Workday

FreshService

ServiceNow

Greenhouse

Job description

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

HR Operations Coordinator

About iRhythm

At iRhythm, we are redefining the way cardiac arrhythmias are diagnosed and managed. Through innovative technology and data-driven healthcare solutions, we are helping clinicians deliver better patient outcomes and experiences.

We are seeking an organized, customer-focused, and highly motivated HR Operations Coordinator to join our growing Global Business Center in Manila. This role plays a critical part in supporting global HR operations, employee lifecycle activities, onboarding, and service delivery excellence across our organization.

If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering exceptional employee experiences, we'd love to hear from you.

Position Summary

The HR Operations Coordinator serves as a key member of the Global HR Operations team, providing administrative and operational support across the employee lifecycle. The role is responsible for managing HR requests and inquiries, supporting onboarding and offboarding activities, maintaining employee data integrity, and ensuring timely resolution of HR-related transactions through our HR service delivery platforms. This position partners closely with HR Business Partners, Talent Acquisition, Payroll, Benefits, HRIS, and business leaders to ensure efficient and compliant HR processes.

Key Responsibilities

HR Service Delivery & Employee Support

• Manage and monitor HR Operations and Talent Acquisition shared mailboxes.
• Respond to and resolve employee and manager inquiries through ticketing platforms within established service level agreements (SLAs).
• Provide timely and professional support on HR policies, processes, programs, and employee lifecycle transactions.
• Escalate complex issues to appropriate stakeholders while ensuring a positive employee experience.

Onboarding & New Hire Experience

• Coordinate end-to-end onboarding activities for new hires.
• Prepare and process onboarding documentation and employee records.
• Facilitate new hire orientation sessions and onboarding communications.
• Partner with Talent Acquisition, IT, Payroll, Benefits, and hiring managers to ensure onboarding readiness.
• Track completion of onboarding requirements and proactively address delays.

Employee Lifecycle Administration

• Process HR transactions including: New hires and rehires
• Employee data changes
• Job changes and transfers
• Compensation updates
• Leave-related transactions
• Employee separations and terminations

• Ensure transactions are completed accurately and within defined timelines.
• Maintain confidentiality and compliance with company policies and applicable regulations.

HR Systems & Data Management

• Maintain accurate employee data within Workday and other HR systems.
• Conduct data audits and quality checks to ensure information integrity.
• Generate routine and ad hoc reports from HR systems and reporting tools.
• Support HRIS, payroll, compliance, and audit activities as needed.

Process Improvement & Operational Excellence

• Identify opportunities to improve HR processes, workflows, and employee experiences.
• Participate in projects related to HR automation, governance, documentation, and service delivery enhancements.
• Support the development and maintenance of SOPs, knowledge articles, and process documentation.
• Contribute ideas that improve efficiency, scalability, and data quality across HR Operations.

Minimum Qualifications

• Minimum of 2 years of experience in Human Resources, Talent Acquisition Operations, Shared Services, Recruiting Coordination, Employee Services, or a related administrative role.
• Experience working with HRIS, HCM, ATS, ticketing, or case management systems (e.g., Workday, FreshService, ServiceNow, Greenhouse, or similar platforms).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and commitment to data accuracy and confidentiality.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend process improvements.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to effectively support employees, candidates, managers, and business stakeholders.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work independently with minimal