HR Operations Coordinator

iRhythm Technologies, Inc.; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

iRhythm Technologies, Inc. in Manila is seeking an HR Operations Coordinator to support global HR operations, onboarding, and employee lifecycle activities.

You will manage HR requests, maintain data integrity in HRIS, and collaborate with Payroll, Benefits, HRIS, and Talent Acquisition to deliver excellent employee experiences. This role suits organized, customer-focused professionals in a fast-paced environment.

Qualifications

• Minimum 2 years in HR/TA operations or shared services.
• Experience with HRIS, HCM, ATS, ticketing or case-management systems.

Responsibilities

• Manage HR Operations and Talent Acquisition shared mailboxes.
• Respond to HR inquiries via ticketing platforms within SLAs.
• Support onboarding and offboarding activities and maintain data integrity.
• Partner with HR Business Partners, Payroll, Benefits, HRIS and leaders to ensure compliant processes.

Skills

HR Operations

Ticketing inquiries

Attention to detail

Communication skills

Microsoft Office

Education

Bachelor's Degree in HR/Business Administration/Psychology

Tools

Workday

FreshService

ServiceNow

Greenhouse

Job description

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role

At iRhythm, we are redefining the way cardiac arrhythmias are diagnosed and managed. Through innovative technology and data-driven healthcare solutions, we are helping clinicians deliver better patient outcomes and experiences.

HR Operations Coordinator

We are seeking an organized, customer-focused, and highly motivated HR Operations Coordinator to join our growing Global Business Center in Manila. This role plays a critical part in supporting global HR operations, employee lifecycle activities, onboarding, and service delivery excellence across our organization. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering exceptional employee experiences, we'd love to hear from you.

Position Summary

The HR Operations Coordinator serves as a key member of the Global HR Operations team, providing administrative and operational support across the employee lifecycle. The role is responsible for managing HR requests and inquiries, supporting onboarding and offboarding activities, maintaining employee data integrity, and ensuring timely resolution of HR-related transactions through our HR service delivery platforms. This position partners closely with HR Business Partners, Talent Acquisition, Payroll, Benefits, HRIS, and business leaders to ensure efficient and compliant HR processes.

Key Responsibilities

HR Service Delivery & Employee Support

• Manage and monitor HR Operations and Talent Acquisition shared mailboxes.
• Respond to and resolve employee and manager inquiries through ticketing platforms within established service level agreements (SLAs).
• Provide timely and professional support on HR policies, processes, programs, and employee lifecycle transactions.
• Escalate complex issues to appropriate stakeholders while ensuring a positive employee experience.

Onboarding & New Hire Experience

• Coordinate end-to-end onboarding activities for new hires.
• Prepare and process onboarding documentation and employee records.
• Facilitate new hire orientation sessions and onboarding communications.
• Partner with Talent Acquisition, IT, Payroll, Benefits, and hiring managers to ensure onboarding readiness.
• Track completion of onboarding requirements and proactively address delays.

Employee Lifecycle Administration

• Process HR transactions including:
  • New hires and rehires
  • Employee data changes
  • Job changes and transfers
  • Compensation updates
  • Leave-related transactions
  • Employee separations and terminations
• Ensure transactions are completed accurately and within defined timelines.
• Maintain confidentiality and compliance with company policies and applicable regulations.

HR Systems & Data Management

• Maintain accurate employee data within Workday and other HR systems.
• Conduct data audits and quality checks to ensure information integrity.
• Generate routine and ad hoc reports from HR systems and reporting tools.
• Support HRIS, payroll, compliance, and audit activities as needed.

Process Improvement & Operational Excellence

• Identify opportunities to improve HR processes, workflows, and employee experiences.
• Participate in projects related to HR automation, governance, documentation, and service delivery enhancements.
• Support the development and maintenance of SOPs, knowledge articles, and process documentation.
• Contribute ideas that improve efficiency, scalability, and data quality across HR Operations.

Minimum Qualifications

• Minimum of 2 years of experience in Human Resources, Talent Acquisition Operations, Shared Services, Recruiting Coordination, Employee Services, or a related administrative role.
• Experience working with HRIS, HCM, ATS, ticketing, or case management systems (e.g., Workday, FreshService, ServiceNow, Greenhouse, or similar platforms).
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and commitment to data accuracy and confidentiality.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend process improvements.
• Excellent verbal and written communication skills.
• Strong customer service mindset and ability to effectively support employees, candidates, managers, and business stakeholders.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to work independently with minimal supervision while collaborating effectively within a global team environment.
• Ability to quickly learn new technologies, systems, and processes.

Preferred Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field. Experience supporting onboarding, employee lifecycle administration, HR operations, or recruiting operations processes.
• Experience in a shared services, business process outsourcing (BPO), or global business services environment.
• Experience with Workday, FreshService, I-9 administration, or similar HR technology platforms.
• Experience supporting a global workforce and working with cross-functional stakeholders.

Make iRhythm your path forward and help shape the future of digital healthcare.

Make iRhythm your path forward and help shape the future of digital healthcare.

Location

Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About IRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.