HR Operations Analyst - Onsite Bridgetowne Graveyard Shift

HGS; Quezon City; On-site; PHP 312,000 - 402,000; Full time

Job summary

HGS is seeking an HR Operations Associate to manage AskHR/ServiceNow inquiries, uphold case management standards, and support onboarding and employee data updates. This role requires handling HR policies, benefits, and records with accuracy.

Candidates should have at least 1 year in HR operations, be proficient in HRIS (preferably Workday), and may benefit from ServiceNow experience. The position is on-site in Bridgetowne, Quezon City, with a graveyard shift schedule.

Qualifications

• 1 year of HR operations, HR shared services, or HR support functions.
• Proficient with HRIS platforms, preferably Workday.
• Experience with ServiceNow is an advantage.
• Prior Shared Services/BPO experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage AskHR/ServiceNow inquiries across multiple channels, including Knowledge Base content updates, chatbot escalation handling, and email inquiry responses.
• Execute HR case management activities with proper documentation, routing, and timely resolution.
• Support HR processes including employee data updates and policy-driven transactions.
• Coordinate new hire onboarding activities with accurate processing and timely task completion.
• Provide end-to-end employee inquiry resolution on HR policies, benefits, processes, and records.
• Collaborate with HR teams and business units to ensure smooth service delivery.
• Maintain service accuracy and adherence to HR guidelines, SLAs, and compliance.

Skills

Strong communication

Written communication

Education

College level

Tools

Workday

ServiceNow

Job description

HGS is seeking an HR Operations Associate to manage AskHR/ServiceNow inquiries, uphold case management standards, and support onboarding and employee data updates. This role requires handling HR policies, benefits, and records with accuracy.

Candidates should have at least 1 year in HR operations, be proficient in HRIS (preferably Workday), and may benefit from ServiceNow experience. The position is on-site in Bridgetowne, Quezon City, with a graveyard shift schedule.