HR Analyst / Specialist | BPO Setting | Willing to join ASAP!

Hinduja Global Solutions; Philippines; On-site; PHP 335,000 - 536,000; Full time

Job summary

Hinduja Global Solutions in the Philippines is seeking an HR Operations Support specialist to handle inquiries, case management, onboarding tasks, and policy-driven transactions with a focus on accuracy and timeliness.

You will work onsite in Bridgetowne, Quezon City on a graveyard shift, collaborating with HR teams to ensure smooth service delivery and adherence to SLAs and privacy guidelines. Prior Workday and ServiceNow experience is preferred.

Qualifications

• College Level with at least 1 year of HR operations or shared services experience.
• Workday knowledge is a requirement.
• ServiceNow experience is a plus.
• Preferred experience: Shared service / BPO environment.
• Average to excellent communications skills.
• Ability to work onsite in Bridgetowne, Quezon City doing Graveyard shifting schedule.

Responsibilities

• HR Operations Support across multiple channels and processes.
• Execute HR case management with proper documentation, routing, and timely resolution of cases.
• Support onboarding activities with accurate processing of requirements and timely completion of tasks.
• Provide end-to-end employee inquiry resolution on HR policies, benefits, processes, and records.
• Collaborate with HR teams, business units, and support functions to ensure smooth HR service delivery.
• Maintain service accuracy and adherence to HR guidelines, SLAs, and compliance standards.

Skills

Communication skills

Work onsite

Education

College Level

Tools

Workday

ServiceNow

Job description

Key Responsibilities

• HR Operations Support

  • Manage AskHR/ ServiceNow inquiries across multiple channels, including Knowledge Base content updates, chatbot escalation handling, and email inquiry responses.

  • Execute HR case management activities, ensuring proper documentation, routing, and timely resolution of cases.

  • Support workflow execution across HR processes, including employee movements, data updates, and policy-driven transactions.

  • Coordinate new hire onboarding activities, ensuring accurate processing of requirements, timely completion of tasks, and positive new-hire experience.

  • Provide end-to-end employee inquiry resolution by addressing questions related to HR policies, benefits, processes, and employment records.

  • Collaborate with HR teams, business units, and support functions to ensure smooth and efficient HR service delivery.

  • Maintain service accuracy and adherence to established HR guidelines, SLAs, and compliance standards.

  • Identify opportunities to improve HR processes, documentation, and employee experience.

  • Stay updated on HR systems, tools, and best practices relevant to HR service delivery.

• Compliance of Admin Deliverables

  • Ensure proper documentation and compliance across HR cases, onboarding files, employee records, and workflow transactions.

  • Maintain accurate and updated information in HR systems, including case management platforms, onboarding tools, and employee databases.

  • Adhere to all applicable HR policies, data privacy standards, and internal controls.

  • Support audit requirements by ensuring completeness and accuracy of HR documentation.

Required Qualifications

• College Level with at least 1 year of experience in HR operations, HR shared services, or HR support functions

• Workday knowledge is a requirement

• ServiceNow experience (good to have)

• Preferred experience: Shared service / BPO environment

• Average to excellent communications skills

• Ability to work onsite in Bridgetowne, Quezon City doing Graveyard shifting schedule