HR Manager

Private Advertiser; Taguig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Private Advertiser in Metro Manila seeks an experienced HR Manager to lead HR functions within a fast-paced BPO, partnering with site leaders to drive employee engagement, retention, and compliance for 24/7 operations.

You will oversee employee relations, performance processes, and policies in line with local labor laws, while mentoring a team of recruiters and HR generalists.

Qualifications

• 3–5 years of HR management or generalist experience, with at least 2 years in a BPO or contact center environment.
• Bachelor’s degree in HRM, Psychology, Business Administration, or related field.
• Strong familiarity with BPO dynamics, high-volume staffing, shift schedules, night differential administration, and attrition mitigation.
• In-depth knowledge of local labor codes, employment laws, and statutory benefits.
• Excellent communication, conflict resolution, leadership, and stakeholder management skills, and handling confidential data.

Responsibilities

• Handle complex employee relations, disciplinary actions, and grievances, while boosting morale and minimizing attrition.
• Collaborate with site leaders and account managers to align HR strategies with workforce planning and operational goals.
• Oversee performance appraisal cycles, career progression frameworks, and coaching programs for supervisors and individual contributors.
• Ensure HR policies and practices comply with local labor regulations and company standards.
• Track metrics such as absenteeism, attrition, and headcount movement to provide insights to senior leadership.
• Coach and mentor an HR team to ensure smooth day-to-day HR operations.

Skills

People management

Employee relations

Leadership

Stakeholder management

Communication

Education

Bachelor’s degree in Human Resource Management or related field

Job description

Position Summary

We are looking for an experienced HR Manager to lead and oversee our human resources functions within a fast-paced BPO environment. In this role, you will partner with operational leaders to drive employee engagement, manage talent retention, oversee employee relations, and ensure compliance with local labor laws, all tailored to the unique demands of a 24/7 graveyard/multishift operation.

Key Responsibilities

• Handle complex employee relations, disciplinary actions, and grievances, while championing initiatives to boost morale and minimize attrition.

• Collaborate with site leaders and account managers to align HR strategies with workforce planning, headcounts, and operational goals.

• Oversee performance appraisal cycles, career progression frameworks, and coaching programs for supervisors and individual contributors.

• Ensure all HR policies and practices fully comply with local labor regulations and company standards.

• Track key metrics such as absenteeism, attrition, and headcount movement, providing actionable insights to senior leadership.

• Coach and mentor an HR team (recruiters, generalists, or specialists) to ensure smooth day-to-day HR operations.

Qualifications & Requirements

• Minimum of 3 to 5 years of HR management or generalist experience, with at least 2 years specifically supporting a BPO or contact center environment.

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field.

• Strong familiarity with BPO dynamics, including high-volume staffing, shift schedules, night differential administration, and high-attrition mitigation strategies.

• In-depth knowledge of local labor codes, employment laws, and statutory benefits.

• Excellent communication, conflict resolution, leadership, and stakeholder management skills. High proficiency in handling sensitive employee data and confidential matters.