Human Resources Manager

Nezda Global; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Nezda Global is seeking an experienced HR Manager to oversee end-to-end HR delivery across Philippine operations, partnering with business leaders to drive workforce effectiveness, employee engagement, organizational development, and HR compliance.

This hands-on HR leader will balance strategic initiatives with day-to-day operations, including onboarding and offboarding, payroll governance, employee relations, performance management, and culture-building initiatives, while ensuring adherence to

Qualifications

• 7–10 years of progressive HR experience.
• At least 3 years of experience in an HR leadership or managerial position.
• Strong experience in HR Business Partnering, HR Operations, Employee Engagement, and Employee Relations.
• Background supporting large-scale operations within BPO, Shared Services, Contact Center, or Global Services environments.
• Strong knowledge of Philippine labor laws and employment compliance.
• Proven experience in strategic HR planning and execution.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Partner with business leaders on workforce planning, talent strategy, organizational design, and people-related matters.
• Lead end-to-end HR operations, including onboarding, offboarding, employee lifecycle management, and HR governance.
• Ensure compliance with Philippine labor laws, company policies, and employment regulations.
• Manage complex employee relations cases, disciplinary matters, and policy escalations.
• Develop and implement employee engagement, recognition, wellness, and culture-building initiatives.
• Monitor engagement surveys, retention trends, and workforce analytics to support business decisions.
• Oversee HR service delivery, payroll inputs, benefits administration, and HR vendor relationships.
• Drive HR process improvements, automation, and standardization initiatives.
• Lead, coach, and develop HR team members while establishing performance standards and service expectations.
• Support performance management, talent reviews, succession planning, and organizational change initiatives.

Skills

HR Business Partnering

HR Operations

Employee Engagement

Employee Relations

People Management

Workforce Planning

Organizational Design

Analytical Skills

Stakeholder Management

Education

Bachelor's Degree in HR/Business/Psychology

Tools

HR Analytics

Payroll Systems

Job description

The HR Manager will oversee end-to-end HR delivery across Philippine operations, partnering with business leaders to drive workforce effectiveness, employee engagement, organizational development, and HR compliance.

This role requires a hands-on HR leader who can balance strategic initiatives with day-to-day HR operations and people management.

Key Responsibilities

• Partner with business leaders on workforce planning, talent strategy, organizational design, and people-related matters.
• Lead end-to-end HR operations, including onboarding, offboarding, employee lifecycle management, and HR governance.
• Ensure compliance with Philippine labor laws, company policies, and employment regulations.
• Manage complex employee relations cases, disciplinary matters, and policy escalations.
• Develop and implement employee engagement, recognition, wellness, and culture-building initiatives.
• Monitor engagement surveys, retention trends, and workforce analytics to support business decisions.
• Oversee HR service delivery, payroll inputs, benefits administration, and HR vendor relationships.
• Drive HR process improvements, automation, and standardization initiatives.
• Lead, coach, and develop HR team members while establishing performance standards and service expectations.
• Support performance management, talent reviews, succession planning, and organizational change initiatives.

Must-Have Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or a related field.
• 7–10 years of progressive HR experience.
• At least 3 years of experience in an HR leadership or managerial position.
• Strong experience in HR Business Partnering, HR Operations, Employee Engagement, and Employee Relations.
• Background supporting large-scale operations within BPO, Shared Services, Contact Center, or Global Services environments.
• Strong knowledge of Philippine labor laws and employment compliance.
• Proven experience in strategic HR planning and execution.
• Strong analytical, communication, and stakeholder management skills.

Good-to-Have

• Experience supporting global delivery operations.
• Exposure to HR systems governance, HR analytics, and process automation.
• Experience managing HR vendors, benefits, and wellness programs.
• Experience supporting organizational restructuring, transformation, and workforce expansion.
• Exposure to Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives.