Human Resources Manager

Task-Wise Va Consultancy Inc.; Camarines Norte; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Healthy work environment

Competitive compensation

21 leave credits

Comprehensive HMO coverage

Career growth opportunities

Job summary

A leading BPO firm in the Philippines is seeking an experienced HR Manager to provide HR leadership and drive organizational culture. You will manage employee relations, ensure compliance with employment laws, and lead the HR team in a fast-paced environment. The ideal candidate has a background in HR management within the BPO industry, strong communication skills, and a commitment to high-performance culture. This role offers competitive compensation and career growth opportunities.

Qualifications

• Proven experience as an HR Manager or Senior HR Leader in the BPO industry.
• Strong background in employee relations and workplace compliance.
• Excellent communication skills and attention to detail.

Responsibilities

• Develop and execute HR strategy aligned with business goals.
• Lead and coach the HR Team for high performance.
• Manage employee relations, disciplinary processes, and investigations.

Skills

HR Management

Employee Relations

Workplace Investigations

Interpersonal Skills

Compliance in Employment Law

Job description

Role Overview

The HR Manager is responsible for providing end-to-end HR leadership, ensuring strong alignment between people strategy and business objectives. This role leads the HR Team, drives a high-performance and compliant workplace culture, and oversees all core human resources and office administration functions.

The HR Manager plays a critical role in managing employee relations, disciplinary processes, and investigations, while ensuring full compliance with employment laws, workers’ rights, and internal policies. This position acts as a trusted partner to leadership in building a respectful, engaged, and high-performing organization.

Key Responsibilities

• Develop and execute the company’s people strategy aligned with overall business goals and direction
• Lead, coach, and develop the HR Team, ensuring high performance, accountability, and professional growth
• Champion organizational culture, values, and employee engagement initiatives
• Partner with department leaders to support business outcomes and workforce needs
• Manage the operating budget for Human Resources and Office Administration, including general office upkeep
• Oversee end-to-end employee relations and disciplinary processes, including performance management and corrective actions
• Draft and issue formal HR documentation, including memos, notices, and official correspondence
• Conduct investigatory meetings, fact-finding interviews, and disciplinary hearings in a fair, objective, and compliant manner
• Ensure all HR practices comply with employment legislation, workers’ rights, and internal policies
• Provide guidance and advisory support to managers on employee relations matters and best-practice HR processes
• Maintain accurate, confidential employee records and case documentation
• Support the development, review, and consistent implementation of HR policies across the organization
• Act as a trusted point of contact for escalated employee concerns and workplace issues
• Partner with leadership to promote a compliant, respectful, and high-performance workplace culture
• Leverage HR analytics and insights to support data-driven decision-making
• Oversee office administration and general office upkeep, including employee pantry services and ensuring high standards of hygiene and cleanliness

Skills & Experience

• Proven experience as an HR Manager or Senior HR Leader within the BPO industry
• Strong background in employee relations, disciplinary actions, and workplace investigations
• Demonstrated experience drafting formal HR documentation and official correspondence
• Solid understanding of employment law, workers’ rights, and workplace compliance standards
• Excellent interpersonal and communication skills, with the ability to handle sensitive issues professionally
• High attention to detail and strong capability to manage confidential matters with discretion
• Strong understanding of BPO operations and fast-paced environments

Why Join Us?

• Healthy, supportive, and professional work environment
• Great Place to Work Certified for three consecutive years
• Opportunity to lead and shape HR strategy in a fast-paced, high-growth organization
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Collaborative, forward-thinking culture that values people, performance, and accountability
• Competitive compensation with clear opportunities for career growth and leadership development
• 21 leave credits plus all client-based holidays
• Comprehensive HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international stakeholders