HR Employee Relations Specialist

VAP (VA Platinum) | Outsourcing Experts; Philippines; On-site; PHP 420,000 - 620,000; Full time

Job summary

VAP (VA Platinum) | Outsourcing Experts is hiring an experienced Employee Relations Specialist in the Philippines to support ER matters in a high-volume environment. You will handle employee concerns, investigations, and disciplinary matters, applying Philippine labour laws and DOLE regulations while maintaining confidentiality and professional communication across all levels of the organization.

Strong analytical and case-management skills are essential, as is the ability to communicate clearly

Qualifications

• Minimum 2 years of relevant experience in Employee Relations or HR in high-volume environments.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, Management, or related field preferred.
• Experience handling employee relations cases: complaints, grievances, attendance, conduct, workplace conflicts, performance matters, disciplinary cases.
• Experience conducting or supporting workplace investigations and reporting.
• Working knowledge of Philippine labour laws, DOLE regulations and employment standards.
• Familiarity with disciplinary procedures, NTEs, administrative hearing docs, notices of decision, and ER correspondence.
• Excellent written and verbal English communication; ability to handle sensitive information professionally.
• Strong interpersonal and conflict-resolution skills across all levels of the organization.
• Strong analytical and problem-solving skills; objective assessment and recommendations.
• High integrity, confidentiality, discretion, and professionalism; handle sensitive information.
• Excellent organizational and case-management skills; manage multiple ER cases and deadlines.
• Ability to work independently and escalate complex matters to management or Legal when needed.
• Proactive and solutions-oriented; identify ER risks and preventive actions.
• Strong documentation and report-writing skills; attention to detail.
• Proficient in MS Office; HRIS or case-management tools are advantages.

Skills

Employee relations

HR experience

Investigations

Disciplinary procedures

English communication

Conflict resolution

Analytical thinking

Documentation

MS Office

HRIS

Education

Bachelor’s degree in HR/related field

Tools

Microsoft Office

HRIS

Case-management system

Ticketing system

Job description

• Minimum of 2 years of relevant experience in Employee Relations, Human Resources, or a similar role, preferably within the BPO, KPO, Virtual Assistant, Shared Services, or other high-volume employment environments.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, Management, or a related field is preferred.
• Demonstrated experience in handling employee relations cases, including employee complaints and grievances, attendance and conduct concerns, workplace conflicts, performance-related matters, and disciplinary cases.
• Experience in conducting or supporting workplace investigations, gathering and evaluating relevant information, documenting findings, and preparing investigation reports and recommendations.
• Working knowledge of Philippine labour laws, DOLE regulations, and employment standards, with the ability to apply these appropriately in handling employee relations matters.
• Familiarity with disciplinary procedures and due process, including preparation of Notices to Explain (NTEs), administrative hearing documentation, Notices of Decision, and other ER-related correspondence.
• Excellent written and verbal English communication skills, with the ability to communicate sensitive or complex matters clearly, professionally, and appropriately.
• Strong interpersonal and conflict-resolution skills, with the ability to interact effectively with employees, leaders, clients, and other stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to assess facts objectively, identify root causes, exercise sound judgement, and make appropriate recommendations.
• High level of integrity, confidentiality, discretion, and professionalism, particularly when handling sensitive employee information and workplace investigations.
• Excellent organizational and case-management skills, with the ability to prioritise and manage multiple ER cases, deadlines, investigations, and projects simultaneously.
• Demonstrated ability to work independently and make sound decisions with minimal supervision, while knowing when to escalate complex, high-risk, or potentially contentious matters to management or Legal.
• Proactive and solutions-oriented, with the ability to identify potential employee relations risks and recommend preventive or corrective actions.
• Strong documentation and report-writing skills, with keen attention to detail and accuracy.
• Proficient in Microsoft Office applications; experience with HRIS, case-management, ticketing, or other HR-related systems is an advantage.
• Ability to work effectively in a fast-paced, high-volume environment and manage confidential matters with maturity and professionalism.