HR Data Operations & Reporting Specialist

IBM Business Services, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

IBM Business Services, Inc. in the Philippines is seeking an HR Data Entry to process employee data in the HR System and provide timely information to HR Services. You will handle document indexing, data entry, QA checks, and reporting to support SLA commitments.

The role involves ensuring compliance with internal and client standards, creating and updating process documentation, and serving as the first point of contact for end-user reporting inquiries.

Responsibilities

• Document Indexing - Sorting and assignment of correct work queue according to document type information
• Dispatching - assignment to practitioner/processor correct work and volume allocation
• Data Entry - processing of Transfers, Department and Org Changes
• QA - Reviews validity, accuracy and completeness of requests
• Ensures compliance to IBM and client's existing standards
• Provides data for internal business controls team as required
• Implements and follows internal control measures and supports monthly compliance testing
• Creates, updates and reviews documentation related to processing, reports and job aids
• Act as first level interface with end-users on reporting inquiries and issues
• Generation of standard/regular and ad hoc reports to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA)

Job description

IBM Business Services, Inc. in the Philippines is seeking an HR Data Entry to process employee data in the HR System and provide timely information to HR Services. You will handle document indexing, data entry, QA checks, and reporting to support SLA commitments.

The role involves ensuring compliance with internal and client standards, creating and updating process documentation, and serving as the first point of contact for end-user reporting inquiries.