HR Business Partner Manager | BPO Operations (Onsite, Clark)

Sutherland; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Sutherland in Clark, Pampanga is seeking an HR Business Partner Manager to serve as a trusted advisor to business leaders and champion an exceptional employee experience. You will partner with operations leaders to align HR strategies with business goals and drive talent initiatives.

In this role you will influence leaders, manage employee relations, and lead engagement and culture-building programs to support a high-performing workforce across multiple accounts.

Qualifications

• Experience in HR business partner roles in fast-paced environments.
• Strong employee relations and policy administration skills.
• Proven ability to influence leaders and drive engagement.

Responsibilities

• Partner with operations leaders to align HR strategies with business objectives.
• Lead employee engagement, retention, and culture initiatives.
• Coach leaders on performance management, employee relations, and organizational effectiveness.
• Drive talent development, succession planning, and career growth programs.
• Analyze workforce trends and HR metrics to support strategic decisions.
• Manage complex employee relations concerns with professionalism and discretion.
• Champion a positive, inclusive work environment and organizational change initiatives.
• Develop HR programs to improve satisfaction, productivity, and retention.
• Act as a trusted consultant to leaders on people-related opportunities.

Skills

Employee relations

Performance management

HR analytics

Stakeholder management

Coaching

HR systems

MS Office

Education

Bachelor's degree in HR or related field

Job description

Drive People Strategy. Shape Culture. Influence Business Success.

At Sutherland, we believe our people are our greatest advantage. We're looking for a passionate and results-driven HR Business Partner Manager to join our team in Clark, Pampanga, and become a trusted advisor to business leaders while championing an exceptional employee experience.

In this role, you'll serve as a strategic HR partner, helping operational leaders achieve business goals through effective people strategies, employee engagement initiatives, talent development programs, and employee relations management. If you're energized by solving complex people challenges, influencing leaders, and creating high-performing workplace cultures, we'd love to hear from you.

What You'll Do

• Partner closely with operations leaders to align HR strategies with business objectives.
• Lead and execute employee engagement, retention, and workplace culture initiatives.
• Provide guidance and coaching to leaders on performance management, employee relations, and organizational effectiveness.
• Drive talent development, succession planning, and career growth programs.
• Analyze workforce trends and HR metrics to support strategic business decisions.
• Manage complex employee relations concerns while ensuring compliance with labor regulations and company policies.
• Champion a positive employee experience and foster an inclusive, high-performing work environment.
• Support organizational change initiatives and business transformation efforts.
• Develop and implement HR programs that improve employee satisfaction, productivity, and retention.
• Act as a trusted consultant to leaders on people-related issues and opportunities.

What We're Looking For

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field.
• 3-5 years of progressive HR experience in a BPO, shared services, contact center, or fast-paced operations environment.
• Strong background in employee relations, performance management, engagement, and policy administration.
• Experience partnering directly with operations leaders and influencing business decisions.
• Knowledge of Philippine labor laws, HR best practices, and employee case management.
• Proven ability to manage sensitive employee situations with professionalism and discretion.
• Strong analytical skills with experience utilizing HR metrics and workforce data.
• Excellent communication, stakeholder management, coaching, and conflict-resolution skills.
• Proficiency in Microsoft Office and HR systems.
• Experience supporting multiple accounts, business units, or large employee populations is highly preferred.
• Demonstrated success in leading engagement, retention, and culture-building initiatives.
• Flexible and adaptable in a dynamic business environment.

Why Join Sutherland?

• Be a strategic partner to senior business leaders.
• Lead impactful initiatives that shape employee experience and business performance.
• Grow your career with a global leader in digital transformation and business process services.
• Make a meaningful impact on the success of both employees and the organization.

Work Arrangement

If you're passionate about people, culture, and driving business results through strategic HR leadership, we'd love to connect with you. Join Sutherland and help build exceptional employee experiences that power business success.