Onsite HR Business Partner & Engagement Lead

SmartRecruiters, Inc.; Mabalacat; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Sutherland is seeking a Manager - Business HR to align HR initiatives with organizational goals and oversee day-to-day HR operations. You will work as a true business partner, understanding program needs and driving HR strategies that support success.

Responsibilities include leading HR projects, enhancing engagement, managing training, and ensuring policy compliance across multiple units. The role requires strong communication and labor-law knowledge.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration or related field.
• 3–5 years of HR experience in a BPO or fast-paced operations environment.
• Hands-on exposure to employee relations, performance management, policy administration and engagement.
• Experienced in coaching documentation, attendance issues and employee case tracking.
• Able to partner with operations leaders on people-related actions.

Responsibilities

• Lead HR projects addressing business needs, including talent retention initiatives.
• Develop and implement strategies to enhance employee engagement and workplace culture.
• Manage training programs and career development initiatives for employees.
• Oversee reward strategies and contribute to creating a positive work environment.
• Analyze HR data and create reports to support business KPIs.
• Ensure compliance with workplace regulations and handle complex HR situations.

Skills

HR experience

Employee relations

Performance management

Policy administration

Engagement programs

Communication skills

Conflict resolution

MS Office

Education

HR/PSY/BA degree

Tools

MS Office

HR tools

Job description

Sutherland is seeking a Manager - Business HR to align HR initiatives with organizational goals and oversee day-to-day HR operations. You will work as a true business partner, understanding program needs and driving HR strategies that support success.

Responsibilities include leading HR projects, enhancing engagement, managing training, and ensuring policy compliance across multiple units. The role requires strong communication and labor-law knowledge.