HR Associate

GoGBS; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

GoGBS is seeking an HR Associate to administer employee benefits, including HMO and government-m mandated programs, while supporting HR operations with ticketing tools. You will handle inquiries, maintain records in Darwinbox, and generate HR reports for compliance and onboarding/offboarding processes.

The role requires 1–3 years in HR, familiarity with Darwinbox and ServiceNow, and a willingness to report onsite in Pasay City.

Qualifications

• Bachelor’s degree in HR, Psychology, Business Admin, or related field.
• 1–3 years HR experience, preferably in benefits administration.
• Hands-on experience with Darwinbox and ServiceNow (or similar ticketing tools).
• Knowledge of Philippine government-mandated benefits (SSS, PhilHealth, and Pag-IBIG).
• Strong attention to detail and organizational skills; customer service orientation.
• Proficient in Microsoft Office applications, particularly Excel.
• Fresh graduates are welcome to apply.
• Must be willing and able to report onsite in Pasay City.

Responsibilities

• Administer employee benefits, including HMO, insurance, and government-mandated benefits.
• Coordinate with benefit providers and assist employees with benefits-related concerns.
• Manage and resolve HR requests through ServiceNow or similar ticketing systems.
• Maintain and update employee records in Darwinbox.
• Generate HR reports and ensure accuracy of employee data.
• Support onboarding, offboarding, and other HR administrative processes.
• Ensure compliance with company policies and labor regulations.

Skills

Attention to detail

Organizational skills

Customer service orientation

Education

Bachelor’s degree in HR, Psychology, Business Admin, or related field

Tools

Darwinbox

ServiceNow

Microsoft Excel

Job description

HR Associate – Benefits Administration

Job Summary
The HR Associate is responsible for administering employee benefits programs, handling employee inquiries, and supporting HR operations through efficient use of HR systems and ticketing tools. The role ensures timely and accurate processing of benefits-related transactions while providing excellent employee support.

Key Responsibilities

• Administer employee benefits, including HMO, insurance, and government-mandated benefits.

• Coordinate with benefit providers and assist employees with benefits-related concerns.

• Manage and resolve HR requests through ServiceNow or similar ticketing systems.

• Maintain and update employee records in Darwinbox.

• Generate HR reports and ensure accuracy of employee data.

• Support onboarding, offboarding, and other HR administrative processes.

• Ensure compliance with company policies and labor regulations.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.

• At least 1–3 years of HR experience, preferably in benefits administration.

• Hands-on experience with Darwinbox and ServiceNow (or similar ticketing tools).

• Knowledge of Philippine government-mandated benefits (SSS, PhilHealth, and Pag-IBIG).

• Strong attention to detail, organizational skills, and customer service orientation.

• Proficient in Microsoft Office applications, particularly Excel.

• Fresh graduates are welcome to apply.

• Must be willing and able to report onsite in Pasay City.