Housekeeping Team Leader

Servicio Filipino, Inc.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Servicio Filipino, Inc. is seeking a Hotel Housekeeping Supervisor in Metro Manila to lead Room Attendants and Public Areas staff, assign tasks based on occupancy, monitor performance, and provide coaching.

The role emphasizes supervision, training, and maintaining high cleanliness standards. Responsibilities include inspecting guest rooms and areas, conducting QA checks, coordinating with Front Office for room readiness, ensuring safe chemical handling, and managing supplies and equipment while

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, and other housekeeping staff.
• Assign work areas and tasks based on occupancy, operational requirements, and staff availability.
• Monitor attendance, punctuality, grooming, and overall team performance.
• Provide guidance, coaching, and on-the-job training to housekeeping staff.
• Motivate team members and promote teamwork and a positive working environment.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and presentation.
• Ensure all housekeeping tasks meet established standards and procedures.
• Conduct quality checks and promptly address cleaning or maintenance issues.
• Ensure proper handling and use of cleaning chemicals, equipment, linens, and supplies.
• Report maintenance defects and follow up to resolve issues.
• Respond professionally to guest requests and coordinate with other departments to meet needs.
• Ensure guest rooms are prepared according to standards and turnaround times.
• Maintain professionalism and confidentiality with guests.
• Conduct team briefings, communicate daily assignments, priorities, and updates.
• Monitor room status and coordinate with Front Office regarding readiness.
• Assist in managing housekeeping supplies, linen, amenities, and equipment.
• Monitor stock levels and report shortages or unusual consumption.
• Ensure proper storage and organization of materials and equipment.
• Ensure team follows policies, procedures, and health/safety standards.
• Promote safe handling of chemicals and equipment.
• Report accidents, hazards, and irregularities promptly.
• Support environmental and sustainability practices within housekeeping.
• Complete daily housekeeping checklists, inspection reports, and documentation.
• Record discrepancies and maintenance concerns; assist with scheduling and manpower allocation.

Skills

Team leadership

Communication

Training & coaching

Problem solving

Job description

1. Team Supervision

• Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, and other assigned housekeeping staff.

• Assign work areas and tasks based on occupancy, operational requirements, and staff availability.

• Monitor attendance, punctuality, grooming, and overall team performance.

• Provide guidance, coaching, and on-the-job training to housekeeping staff.

• Motivate team members and promote teamwork and a positive working environment.

2. Cleaning & Quality Control

• Inspect guest rooms, public areas, and assigned facilities to ensure cleanliness and proper presentation.

• Ensure all housekeeping tasks are completed according to established standards and procedures.

• Conduct regular quality checks and immediately address cleaning or maintenance issues.

• Ensure proper handling and use of cleaning chemicals, equipment, linens, and supplies.

• Report maintenance defects and follow up to ensure issues are resolved promptly.

3. Guest Service

• Respond professionally and promptly to guest requests, concerns, and housekeeping-related issues.

• Coordinate with other departments to address guest needs and special requests.

• Ensure guest rooms are prepared according to required standards and within established turnaround times.

• Maintain a high level of professionalism and confidentiality when dealing with guests.

4. Daily Operations

• Conduct team briefings and communicate daily assignments, priorities, special requests, and operational updates.

• Monitor room status and coordinate with Front Office regarding room readiness and priority rooms.

• Assist in managing housekeeping supplies, linen, amenities, and equipment.

• Monitor stock levels and report shortages or unusual consumption to the supervisor.

• Ensure proper storage and organization of housekeeping materials and equipment.

5. Safety & Compliance

• Ensure team members follow company policies, housekeeping procedures, and health and safety standards.

• Promote safe working practices when handling cleaning chemicals, machinery, and housekeeping equipment.

• Report accidents, incidents, hazards, lost-and-found items, and other irregularities immediately.

• Ensure proper use of personal protective equipment (PPE), where required.

• Support environmental and sustainability practices within the housekeeping department.

6. Administrative & Reporting Duties

• Complete daily housekeeping checklists, inspection reports, and other required documentation.

• Record and report room discrepancies, damages, lost-and-found items, and maintenance concerns.

• Assist the Housekeeping Supervisor/Manager with staff scheduling and manpower allocation when required.

• Provide feedback regarding employee performance, training needs, and operational concerns.

• Assist with departmental inventories and regular stock counts.