HOUSEKEEPING SUPERVISOR

Best Track; Olongapo; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading hospitality establishment in Olongapo seeks a Housekeeping Supervisor to oversee daily operations of housekeeping staff. Responsibilities include supervising and coordinating housekeeping activities, conducting inspections to ensure cleanliness standards, training new employees, managing inventory, and addressing guest complaints. The ideal candidate will have exceptional guest service skills and the ability to maintain high standards in cleanliness and safety.

Qualifications

• Experience in supervising housekeeping staff is a must.
• Ability to train and evaluate employees effectively.
• Familiarity with quality assurance standards for cleanliness.

Responsibilities

• Supervise daily activities of housekeeping staff.
• Conduct regular inspections to ensure cleanliness standards.
• Address guest complaints regarding housekeeping services.
• Manage housekeeping inventory and order supplies as needed.
• Plan and coordinate deep cleaning projects.

Skills

Supervision of housekeeping staff

Training and development

Quality assurance

Inventory management

Guest service

Job description

• Supervise and coordinate the daily activities of housekeeping staff, including room attendants, laundry staff, and public area cleaners.
• Assign tasks and inspect work to ensure that the standards of cleanliness are consistently met.
• Ensure that all areas of the hotel are cleaned and maintained to the highest standards.
• Train new employees in housekeeping procedures, use of equipment, and safe handling of cleaning chemicals.
• Conduct ongoing training sessions to improve the skills and efficiency of the housekeeping team.
• Monitor and evaluate staff performance, providing feedback and taking corrective actions as needed.
• Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house areas to ensure they are clean and well-maintained.
• Address any issues or complaints from guests promptly and effectively.
• Implement and uphold quality assurance standards for housekeeping operations.
• Manage housekeeping inventory, including linens, cleaning supplies, and equipment.
• Order and replenish supplies as needed, maintaining appropriate stock levels.
• Ensure proper storage and labeling of cleaning products and equipment.
• Prepare work schedules for housekeeping staff, ensuring adequate coverage during peak times and special events.
• Plan and coordinate deep cleaning projects, seasonal tasks, and special cleaning assignments.
• Ensure compliance with health and safety regulations, including proper use of personal protective equipment (PPE).
• Conduct regular safety training sessions and drills.
• Identify and address potential safety hazards in the workplace.
• Maintain accurate records of housekeeping activities, including inventory logs, maintenance reports, and staff attendance.
• Prepare reports on housekeeping performance, guest feedback, and departmental expenses.
• Collaborate with other departments, such as maintenance and front office, to ensure smooth operations.
• Respond to guest requests and complaints regarding housekeeping services in a timely and professional manner.
• Strive to exceed guest expectations by providing exceptional service and attention to detail.
• Gather and analyze guest feedback to improve housekeeping operations.