Hotel Reservations Specialist — Weekdays Onsite

Caldwell Communications; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Weekends Off

Paid Training

Incentives

Career Growth

Friendly Environment

Job summary

Caldwell Communications is seeking experienced Online Assistants to join our Hotel Reservation Team. If you have strong written communication skills, a customer-first mindset, and experience in chat or email support, this is your opportunity to grow your career in a professional and supportive environment.

Responsibilities include assisting customers via chat and email with hotel bookings, updating records, and ensuring high service standards.

Qualifications

• Completed High School (K9–12 or old curriculum).
• At least 6 months of BPO or customer service experience.
• Excellent written English communication skills.
• A keen eye for detail and a service-oriented mindset.
• Solid computer and typing skills.
• The ability to work onsite and on shifting schedules.
• Willingness to work Monday to Friday (Weekends Off!).

Responsibilities

• Assisting customers via chat and email with hotel bookings, confirmations, cancellations, and inquiries.
• Providing accurate and timely information about room availability, pricing, and hotel policies.
• Ensuring each interaction meets our high customer service standards.
• Updating customer records and reservation details in the internal system.
• Following internal guidelines to maintain quality and compliance.

Skills

Written English

Customer service

Chat support

Attention to detail

Typing skills

Education

High School Diploma

Job description

Caldwell Communications is seeking experienced Online Assistants to join our Hotel Reservation Team. If you have strong written communication skills, a customer-first mindset, and experience in chat or email support, this is your opportunity to grow your career in a professional and supportive environment.

Responsibilities include assisting customers via chat and email with hotel bookings, updating records, and ensuring high service standards.