Hotel Reservations Specialist – Non-Voice (Chat & Email)

Recruitify_HR; Marikina; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Weekends off

Paid training

Salary incentives

Career growth

Friendly environment

Job summary

Recruitify_HR is seeking experienced Online Assistants to join our Hotel Reservation team in a non-voice role. You will assist customers via chat and email with hotel bookings, changes, and inquiries, delivering accurate information and friendly service.

This onsite position offers a Monday-to-Friday schedule with weekends off, paid training, and opportunities for career growth within a professional environment.

Qualifications

• High school graduate (K-12 or Old Curriculum).
• At least 6 months BPO or non-voice customer service experience.
• Excellent written English communication.
• Detail-oriented with a customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).

Responsibilities

• Handle hotel reservation inquiries, bookings, confirmations, and cancellations via chat and email.
• Provide accurate information on room availability, pricing, and policies.
• Ensure high-quality written customer service in all interactions.
• Record and update customer and reservation details in internal systems.
• Follow company guidelines for quality and compliance.

Skills

Excellent written English

Attention to detail

Customer-focused

Typing speed

Computer skills

Onsite work

Education

High school diploma

Job description

Recruitify_HR is seeking experienced Online Assistants to join our Hotel Reservation team in a non-voice role. You will assist customers via chat and email with hotel bookings, changes, and inquiries, delivering accurate information and friendly service.

This onsite position offers a Monday-to-Friday schedule with weekends off, paid training, and opportunities for career growth within a professional environment.