Hotel Reservations CSR – Onsite QC | Growth & Training

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Competitive pay and incentives

Paid training from Day 1

Career growth opportunities

Supportive team environment

Job summary

Caldwell Communications Consultancy Philippines is actively hiring a Customer Service Representative – Hotel Reservations in Metro Manila. You will handle guest inquiries, assist with bookings, modifications, and cancellations, and provide accurate hotel details, pricing and amenities.

This on-site role requires a high school graduate, strong customer focus, and basic computer skills. Shifts include nights, weekends, and holidays with paid training from day one, opportunities for career growth,

Qualifications

• High School or Senior High School graduate
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Skills

Customer-focused

Detail-oriented

Education

High School or Senior High School

Job description

Caldwell Communications Consultancy Philippines is actively hiring a Customer Service Representative – Hotel Reservations in Metro Manila. You will handle guest inquiries, assist with bookings, modifications, and cancellations, and provide accurate hotel details, pricing and amenities.

This on-site role requires a high school graduate, strong customer focus, and basic computer skills. Shifts include nights, weekends, and holidays with paid training from day one, opportunities for career growth,