Hotel Reservations Specialist — Onsite, Quezon City

Caldwell Communications Consultancy Philippines; Philippines; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

Caldwell Communications Consultancy Philippines in Metro Manila (Quezon City) is seeking a Customer Service Representative for hotel reservations. The role involves assisting guests with bookings, inquiries, cancellations, and modifications, delivering accurate hotel details and courteous service.

Shifts include nights, weekends, and holidays with paid training on hotel reservation systems. Candidates should have at least a high school diploma, be customer-focused, and willing to work onsite.

Qualifications

• High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

English language

Customer service

Interpersonal skills

Call centre

Education

High School/Senior High School diploma

Job description

Caldwell Communications Consultancy Philippines in Metro Manila (Quezon City) is seeking a Customer Service Representative for hotel reservations. The role involves assisting guests with bookings, inquiries, cancellations, and modifications, delivering accurate hotel details and courteous service.

Shifts include nights, weekends, and holidays with paid training on hotel reservation systems. Candidates should have at least a high school diploma, be customer-focused, and willing to work onsite.