Hotel Reservation Agent - Mandaluyong - CSR

Sapient Global Services; Pasig; On-site; PHP 223,000 - 402,000; Full time

Job summary

A hospitality service provider is looking for a Hotel Reservation Agent in the Philippines to manage guest bookings and ensure a positive experience. The candidate will handle reservations through various channels, provide detailed information about hotel services, and liaise with different departments. Ideal applicants should have strong communication and organizational skills, along with experience in customer service or hotel reservations.

Qualifications

• Experience in hotel reservations or customer service.
• Ability to manage reservations via multiple platforms.
• Strong communication and organizational skills.
• Familiarity with hotel reservation systems like Opera or Fidelio.

Responsibilities

• Manage reservations via phone, email, or online platforms.
• Provide information on room types, rates, and hotel amenities.
• Assist with cancellations, modifications, and special requests.
• Coordinate with front desk, housekeeping, and other departments.

Skills

Strong communication skills

Organizational skills

Customer service

Guest relations

Education

High school diploma

Degree in Hospitality or Tourism preferred

Tools

Hotel reservation systems like Opera or Fidelio

Fidelio

Job description

A Hotel Reservation Agent handles guest bookings, room availability inquiries, cancellations, and special requests. The role ensures smooth hotel operations and a positive guest experience.

Key Responsibilities

• Manage reservations via phone, email, or online platforms.
• Provide information on room types, rates, and hotel amenities.
• Assist with cancellations, modifications, and special requests.
• Coordinate with front desk, housekeeping, and other departments.

Qualifications

• High school diploma; degree in Hospitality or Tourism preferred.
• Experience in hotel reservations or customer service.
• Strong communication and organizational skills.
• Familiarity with hotel reservation systems like Opera or Fidelio.