Hotel Reservation Account | Non Voice Agent | Weekends Off

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth opportunities

Collaborative team environment

Job summary

A leading hotel consultancy firm is seeking a Hotel Reservations Customer Service Representative to assist guests with booking inquiries and modifications in Caloocan, Metro Manila. This role involves providing accurate information about hotel services and ensuring a smooth booking experience. Ideal candidates should be High School graduates with customer-focused skills and basic computer literacy. The company offers competitive pay and various incentives within a collaborative environment.

Qualifications

• Must be a graduate of High School or Senior High School (college preferred).
• Customer-focused attitude with attention to detail.
• Basic computer literacy is required.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines

On-site - Caloocan No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Hotel Reservations Customer Service Representative

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment