Hotel Reservation Agent

Recruitify_HR; Pasay; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Paid training

Performance incentives

Bonuses

Career growth opportunities

Job summary

Telesys is seeking a Hotel Reservation Agent in Manila to assist guests with bookings and reservations in a fast-paced BPO setting. You will handle inquiries via multiple channels and ensure a smooth guest experience while meeting service targets.

This entry-level role welcomes fresh graduates and career shifters, with on-site work in Malate, Manila, and opportunities for training, growth, and a long-term career path in hospitality and customer service.

Qualifications

• High School or Senior High School graduate; college level or graduate is an advantage.
• Good English communication skills, both verbal and written.
• Customer-focused and detail-oriented.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist guests with hotel bookings and reservations.
• Process cancellations, rebookings, and modifications.
• Provide accurate information on room availability, rates, and hotel policies.
• Resolve customer issues efficiently and professionally.
• Document all customer interactions in the system.
• Escalate complex concerns when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good English communication

Customer-focused

Basic computer skills

Multitasking

Education

High School / Senior High School diploma

Job description

Call Center Agent Hiring | Hotel Reservation Representative | Telesys

Location: Malate, Manila (Onsite) | Full-time | Up to ₱27,000/month

Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities

Salary: Up to ₱27,000/month

Workplace Culture

• Supportive and team-oriented environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development focus

Job Description

We are currently hiring a Hotel Reservation Agent to assist guests with hotel bookings and reservation‑related concerns in a fast‑paced BPO environment. You will be responsible for handling inquiries, processing reservations, and ensuring customers have a smooth and hassle‑free booking experience.

This role is ideal for individuals looking for hotel reservation jobs in Manila, BPO jobs with no experience required, and entry‑level customer service positions with career growth opportunities.

Key Responsibilities

• Handle customer inquiries via phone, chat, or email
• Assist guests with hotel bookings and reservations
• Process cancellations, rebookings, and modifications
• Provide accurate information on room availability, rates, and hotel policies
• Resolve customer issues efficiently and professionally
• Document all customer interactions in the system
• Escalate complex concerns when necessary
• Meet quality, productivity, and customer satisfaction targets

Work Schedule & Training

This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires.

Requirements

• No experience required
• High School or Senior High School graduate (college level or graduate is an advantage)
• Open to fresh graduates and career shifters
• Good English communication skills, both verbal and written
• Customer‑focused and detail‑oriented
• Basic computer skills and ability to multitask
• Willing to work onsite in Malate, Manila and on shifting schedules

Location

Malate, Manila (Onsite Only)

Sites available: Alabang, Manila, Makati, Pasay, Parañaque, Taguig

About Telesys

Telesys is growing and we are looking for a Hotel Reservation Agent in Malate, Manila. We welcome fresh graduates, career shifters, and applicants with no BPO experience. This is a great opportunity to start your career in hospitality and customer service while building strong communication skills in a supportive and growth‑focused environment.