Hotel Reservation Agent | Paid Training | Weekends Off

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth opportunities

Paid training

Job summary

A leading customer service consultancy is hiring Hotel Reservations Customer Service Representatives in Marikina. The role requires handling booking inquiries and providing a smooth customer experience. Candidates should be detail-oriented and able to work on-site, with high school education preferred. This position includes opportunities for career growth and offers a supportive team environment. Training is provided on hotel reservation systems. Competitive pay and incentives are available.

Qualifications

• Customer-focused and detail-oriented mindset.
• Basic computer literacy required.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer Service

Problem Solving

Detail-Oriented

Technical Skills

Interpersonal Skills

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines

On-site - Marikina No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

English Language Problem Solving Team Player Strong Work Ethic Customer Service Technical Skills People Skills Organizational Skills Back Office Support Call Centre Interpersonal Skills

HR Manager Caldwell Communications Consultancy Philippines