Hotel Reservation Agent | CSR - Weekends Off

Caldwell Communications Consultancy Philippines; Rizal; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth opportunities

Collaborative team environment

Job summary

A leading customer service provider in the Philippines is hiring Hotel Reservations Customer Service Representatives. The role involves assisting guests with booking inquiries, modifications, and cancellations. Candidates should have strong English communication skills and be detail-oriented. The position requires onsite work in Metro Manila with competitive pay and opportunities for career growth in a supportive team environment.

Qualifications

• Must be a high school graduate (preferably college level).
• Strong command of English communication is required.
• Detail-oriented with a customer-focused mindset.
• Onsite work in Metro Manila is required.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate (College preferred)

Tools

Hotel reservation systems

Job description

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment