Hotel Operations Lead: Guest Experience & SOPs

Royale Parc Hotels and Resorts, Inc.; Batangas City; On-site; PHP 480,000 - 640,000; Full time

Job summary

Royale Parc Hotels and Resorts, Inc. in Batangas City seeks an experienced Hotel Operations Manager to oversee day-to-day hotel activities and ensure seamless coordination across departments.

You will establish policies, conduct property inspections, monitor occupancy and events, and promptly address guest needs while managing costs and resources.

The ideal candidate holds a hospitality or related degree, has 1.5–2 years in leadership roles, and has PMS experience to drive service excellence.

Qualifications

• Bachelor's degree in Hospitality Management or related field is preferred.
• 1.5–2 years in hotel leadership roles.
• Experience with PMS is required or preferred.

Responsibilities

• Establish and implement hotel policies, SOPs, and service standards.
• Conduct regular property inspections.
• Address maintenance issues and guest requests promptly.
• Monitor room readiness, occupancy, arrivals, departures, VIP guests, group bookings, and events.
• Oversee departmental expenses and resource usage.
• Review operating costs, inventory levels, and wastage.
• Handle or oversee significant guest concerns and service recovery.
• Analyze guest feedback for recurring concerns and improvements.
• Schedule staff shifts.

Skills

Leadership

Operations mgmt

Policy development

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Property Management System (PMS)

Job description

Royale Parc Hotels and Resorts, Inc. in Batangas City seeks an experienced Hotel Operations Manager to oversee day-to-day hotel activities and ensure seamless coordination across departments.

You will establish policies, conduct property inspections, monitor occupancy and events, and promptly address guest needs while managing costs and resources.

The ideal candidate holds a hospitality or related degree, has 1.5–2 years in leadership roles, and has PMS experience to drive service excellence.