Hotel Operations Lead — Guest Experience & Team Growth

JMP TWIN EAGLE Manpower and Allied Services Inc.; Baguio; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading hotel management service provider in the Philippines is seeking a Hotel Manager. The ideal candidate will oversee daily operations, manage staff training and recruitment, and ensure guest satisfaction. Bachelor's degree in Hospitality Management is required, along with strong leadership and customer service skills. Experience in hotel management is preferred, and adaptability in a fast-paced environment is essential.

Qualifications

• Less than 1 year of experience in hotel management or customer service roles.
• Strong leadership and adaptability.
• Problem-solving abilities and attention to detail.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction.
• Manage staff recruitment, training, and performance evaluation.
• Develop and implement marketing strategies to boost occupancy.
• Ensure compliance with health and safety regulations.
• Maintain high standards of service, cleanliness, and hospitality.
• Manage budgets and financial performance.
• Address guest complaints and resolve issues promptly.

Skills

Proficient in English

Strong interpersonal skills

Communication skills

Customer service skills

Education

Bachelor's degree in Hospitality Management or related field

Job description

A leading hotel management service provider in the Philippines is seeking a Hotel Manager. The ideal candidate will oversee daily operations, manage staff training and recruitment, and ensure guest satisfaction. Bachelor's degree in Hospitality Management is required, along with strong leadership and customer service skills. Experience in hotel management is preferred, and adaptability in a fast-paced environment is essential.