Hotel Operations Leader: Guest Experience & Profitability

JNMS Human Resource Management Services; Pampanga; On-site; PHP 2,305,475 - 3,458,213; Full time

Benefits offered by this job

Free Meals

Parking Space

Sleeping Quarters

Well-Stocked Pantry

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A hotel management service in Pampanga is seeking an experienced hotel manager to oversee daily operations, manage and train staff, and ensure exceptional customer service. Required qualifications include a Bachelor’s degree in Hospitality Management and 5–8 years in hotel management. Candidates should possess strong leadership and interpersonal skills, along with a commitment to fostering guest satisfaction and ensuring compliance with safety regulations. This role offers various government-mandated benefits including free meals and leave entitlements.

Qualifications

• 5–8 years of experience in resort or hotel management or a similar role.
• Excellent people management skills and a commitment to providing outstanding guest experiences.

Responsibilities

• Oversee daily operations of the hotel to ensure smooth and efficient service delivery.
• Manage and train hotel staff to provide exceptional customer service.
• Develop and implement budget plans to improve profitability and manage costs.
• Foster positive relationships with guests and handle customer complaints promptly.
• Ensure compliance with health and safety regulations and quality standards.

Skills

Leadership

Effective communication

Interpersonal skills

Customer Relationship Management

Problem-solving

Decision-making

Budgeting

Service quality management

Education

Bachelor’s degree in Hospitality Management or a related field

Job description

A hotel management service in Pampanga is seeking an experienced hotel manager to oversee daily operations, manage and train staff, and ensure exceptional customer service. Required qualifications include a Bachelor’s degree in Hospitality Management and 5–8 years in hotel management. Candidates should possess strong leadership and interpersonal skills, along with a commitment to fostering guest satisfaction and ensuring compliance with safety regulations. This role offers various government-mandated benefits including free meals and leave entitlements.