OPERATIONS MANAGER

Cevio Hotel Corporation; Tacloban; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Cevio Hotel Corporation seeks a seasoned hotel operations leader to oversee Front Office, Housekeeping, F&B, Engineering, Security, and Guest Services across a 4- or 5-star property. The candidate will drive service excellence, SOP adherence, and KPI-driven improvements while managing budgets and ensuring regulatory compliance.

Applicants should have a Bachelor's in a related field, 5–8 years of ops experience, and proven team leadership.

Qualifications

• Bachelor’s degree in related field; master's preferred.
• 5–8 years in hotel operations with 3+ years in management in 4- or 5-star hotels.
• Experience overseeing Front Office, Housekeeping, F&B, Engineering, Security, and Guest Services.
• Strong knowledge of SOPs, service excellence, QA, and compliance standards.
• Experience budgeting, cost control, revenue optimization, inventory, and financial reporting.
• Understanding of DOLE regulations, OSHS, food safety, and local compliance.
• PMS, POS, MS Office (Excel), and hotel software proficiency.
• Ability to lead and develop high-performing teams with guest-focused service.
• Excellent leadership, communication, negotiation, conflict resolution, and decision-making.
• Strong KPIs interpretation and continuous improvement mindset.
• Capable of handling guest concerns and emergencies professionally; flexible schedule.
• Maintains professional appearance and integrity.

Skills

Operations management

Leadership

Budget mgmt

Quality assurance

Cost control

OSHS compliance

PMS knowledge

POS systems

Excel

Hotel software

KPI analysis

Guest service

Communication

Negotiation

Conflict resolution

Education

Bachelor's Degree in Hospitality Management

Master's Degree (advantage)

Tools

PMS

POS systems

Excel

Hotel management software

Job description

• Bachelor's Degree in Hospitality Management, Hotel and Restaurant Management, Tourism Management, Business Administration, or a related field. A Master's Degree is an advantage.

• Minimum of 5–8 years of progressive experience in hotel operations, with at least 3 years in a managerial role within a 4-star or 5-star hotel.

• Proven experience managing multiple operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Guest Services.

• Strong knowledge of hotel operations, service excellence standards, SOP implementation, and quality assurance.

• Demonstrated experience in budget management, cost control, revenue optimization, inventory management, and financial reporting.

• Thorough understanding of DOLE regulations, Occupational Safety and Health Standards (OSHS), food safety and sanitation practices, and local government compliance applicable to hotel operations.

• Proficiency in Property Management Systems (PMS), Point-of-Sale (POS) systems, Microsoft Office Suite (especially Excel), and hotel management software.

• Proven ability to lead, coach, and develop high-performing teams while fostering a culture of accountability and guest-focused service.

• Excellent leadership, communication, negotiation, conflict resolution, and decision-making skills.

• Strong analytical skills with the ability to monitor KPIs, identify operational gaps, and implement continuous improvement initiatives.

• Capable of handling guest concerns, operational emergencies, and high-pressure situations with professionalism and sound judgment.

• Willing to work flexible schedules, including weekends, holidays, and extended hours when required.

• Maintains a professional appearance and upholds the highest standards of integrity, confidentiality, and hospitality.