Resort Operations Supervisor: Guest Experience & Front Office

B-Mirk Enterprises Corporation; Cavite City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Commission & Incentives

HMO Health Insurance

Job Training

Job summary

B-Mirk Enterprises Corporation in Cavite City is seeking a hospitality operations supervisor with 1–3 years of experience for an on-site role covering guest relations, front office, housekeeping and reservations. A degree in Hospitality Management or related field is required to join our team in Cavite.

The role entails supervising staff, overseeing daily operations, addressing guest concerns, and supporting sales and customer service initiatives.

Qualifications

• Graduate of Hospitality Management, Tourism, or related course.
• With experience in resort, hotel, or hospitality operations management.
• Excellent customer service and problem-solving skills.
• Capable of handling Sales and Customer Service initiatives.
• Strong background in Guest Relations, Staff Supervision, Daily Operations, Front Office, Housekeeping, and Reservations.

Responsibilities

• Promptly addressing and resolving guest issues, complaints, and special requests to ensure a memorable stay.
• Conducting regular inspections of the lobby, dining areas, and rooms to ensure cleanliness, sanitation, and safety standards are met.

Skills

Guest Relations

Staff Supervision

Daily Operations

Front Office

Housekeeping

Reservations

Customer Service

Problem Solving

Sales

Education

Hospitality management degree

Job description

B-Mirk Enterprises Corporation in Cavite City is seeking a hospitality operations supervisor with 1–3 years of experience for an on-site role covering guest relations, front office, housekeeping and reservations. A degree in Hospitality Management or related field is required to join our team in Cavite.

The role entails supervising staff, overseeing daily operations, addressing guest concerns, and supporting sales and customer service initiatives.