Hiring Now: Customer Service Representative | US Retail | Taguig

247.ai Philippines; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid training

Allowances

Performance bonuses

Job summary

247.ai Philippines is seeking entry-level Customer Support Representatives to deliver exceptional service to our global clients. You will handle inquiries, educate customers on product information, and resolve issues with professionalism.

You will undergo paid training, work on-site in Metro Manila, and have opportunities for career growth and performance bonuses based on your results.

Qualifications

• Must be 18 years old or above.
• Completed High School (Old Curriculum) or Senior High School.
• Willing to work on-site.
• Excellent oral and written communication skills.
• Able to educate customers on inquiries and other product information.
• Able to handle issues and complaints professionally.

Responsibilities

• Deliver customer satisfaction and resolve problems for the client’s customers.
• Address customer needs, concerns, and problems.
• Educate customers on detailed product information.
• Document customer cases properly.
• Escalate, transfer and redirect customer concerns as needed.
• Learn through ongoing training and program updates to improve issue handling and satisfaction.
• Handle problems creatively and find solutions beyond standard scenarios.

Skills

Excellent communication

Written communication

On-site work

Education

High School diploma

Job description

Who are we

We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees, we have been certified as a great place to work in the Philippines and have delivered exceptional consumer experiences since 2006.

Why join us

• Enjoy paid training
• Discover career opportunities
• Have allowances
• Earn performance bonuses

Qualifications

You’re the perfect fit if

• You’re 18 years old and above
• Completed High School(Old Curriculum) or Senior High School
• Willing to work on-site
• With excellent oral and written communication skills
• Can educate customers on inquiries and other product information
• Able to handle issues and complaints in a professional manner

Job Responsibilities

• Responsible for delivering customer satisfaction and problem resolution to the client’s customers
• Responsible for resolving customer needs, concerns, and problems
• Responsible for educating the customer on detailed product information
• Responsible for customer case documentation
• Responsible for proper escalation, transfer and redirection of customer concerns.
• Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction
• Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation