Apply as a US Retail CSR | Taguig | Project-Based

247.ai Philippines; Taguig; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Paid training

Career opportunities

Allowances

Performance bonuses

Job summary

247.ai Philippines is seeking a frontline Customer Support Associate to assist clients with inquiries and product information. You will deliver service excellence, resolve issues, and document customer interactions during your on-site shifts in Metro Manila.

The role emphasizes clear oral and written communication, professional handling of complaints, and learning from ongoing training to improve satisfaction.

Qualifications

• Minimum age 18 or older.
• Completed High School (Old Curriculum) or Senior High School.
• Willing to work on-site.
• Excellent oral and written communication skills.
• Ability to educate customers on inquiries and product information.
• Ability to handle issues and complaints professionally.

Responsibilities

• Deliver customer satisfaction and resolve issues for client customers.
• Address customer needs, concerns, and problems.
• Educate customers on detailed product information.
• Document customer cases accurately.
• Escalate and transfer calls appropriately.
• Learn training and program updates to improve issue handling.

Skills

Oral communication

Written communication

Customer service mindset

Problem solving

Education

High School diploma (Old Curriculum) or Senior High School

Job description

Who are we

We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees, we have been certified as a great place to work in the Philippines and have delivered exceptional consumer experiences since 2006.

Why join us

• Enjoy paid training
• Discover career opportunities
• Have allowances
• Earn performance bonuses

Qualifications

You’re the perfect fit if

• You’re 18 years old and above
• Completed High School(Old Curriculum) or Senior High School
• Willing to work on-site
• With excellent oral and written communication skills
• Can educate customers on inquiries and other product information
• Able to handle issues and complaints in a professional manner

Job Responsibilities

• Responsible for delivering customer satisfaction and problem resolution to the client’s customers
• Responsible for resolving customer needs, concerns, and problems
• Responsible for educating the customer on detailed product information
• Responsible for customer case documentation
• Responsible for proper escalation, transfer and redirection of customer concerns.
• Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction
• Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation