Start Immediately: US Retail CSR in Taguig

247.ai Philippines; Taguig; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Paid training

Career opportunities

Allowances

Performance bonuses

Job summary

247.ai Philippines is seeking a customer service professional to deliver exceptional support to the client’s customers in a high-volume call center environment. The role emphasizes problem resolution, product knowledge, and clear communication to educate customers and resolve inquiries.

On-site work in Taguig, Metro Manila is required. The ideal candidate has a high school diploma (or higher), strong written and spoken English, and the ability to handle escalations professionally while

Qualifications

• High school graduate with at least six months of call center experience.
• Senior High School graduates welcomed with or without call center experience.
• Willing to work on-site in Taguig.
• Excellent oral and written communication skills.
• Ability to educate customers on product information.
• Able to handle issues and complaints professionally.

Responsibilities

• Deliver customer satisfaction and problem resolution for clients’ customers.
• Resolve customer needs, concerns, and problems.
• Educate customers on detailed product information.
• Document customer cases accurately.
• Escalate, transfer and redirect customer concerns when needed.
• Learn ongoing training and program updates to improve handling.
• Find solutions beyond standard procedures.

Skills

Communication skills

Call center experience

Education

High School graduate

Senior High School graduate

Job description

Who are we

We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees, we have been certified as a great place to work in the Philippines and have delivered exceptional consumer experiences since 2006.

Why join us

• Enjoy paid training


• Discover career opportunities


• Have allowances


• Earn performance bonuses

Qualifications

You’re the perfect fit if

• You’re 18 years old and above


• High School Graduate with at least six (6) months of call center experience or


• Senior High School graduate and up with or without call center experience.


• Willing to work on-site


• With excellent oral and written communication skills


• Can educate customers on inquiries and other product information


• Able to handle issues and complaints in a professional manner

Job Responsibilities

• Responsible for delivering customer satisfaction and problem resolution to the client’s customers


• Responsible for resolving customer needs, concerns, and problems


• Responsible for educating the customer on detailed product information


• Responsible for customer case documentation


• Responsible for proper escalation, transfer and redirection of customer concerns.


• Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction


• Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation