Medical Scheduling & Patient Coordination Specialist

VA Masters; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

VA Masters in the Philippines is seeking a highly organized Medical Administrative Assistant to manage front-office and patient coordination, including scheduling, insurance verification, records upkeep, and daily communications with patients.

The candidate will handle calls and emails, outbound follow-ups, recall lists, and maintain accurate data in EMR/EHR and practice management software while upholding patient confidentiality and professional English communication.

Qualifications

• Proven experience in patient scheduling and appointment coordination.
• Hands-on experience with insurance eligibility and benefits verification.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a clear, professional phone manner.
• Strong understanding of patient confidentiality and careful handling of sensitive information.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments.
• Send confirmations and reminders; follow up on unconfirmed visits.
• Verify insurance eligibility and benefits prior to visits.
• Maintain and update patient records to ensure accuracy.
• Handle inbound calls, emails, and messages professionally.
• Outbound outreach for confirmations and information requests.
• Manage recall lists and contact patients due for return visits.
• Track documentation and pending verifications to keep files current.
• Provide admin and operational support to keep daily workflows running smoothly.
• Escalate clinical questions to the appropriate team when needed.

Skills

Patient scheduling

Appointment coordination

Insurance eligibility verification

EMR/EHR proficiency

Professional English communication

Data entry accuracy

Outbound calling

Confidentiality

Independent work

Communication skills

Tools

EMR/EHR software

Practice management software

Job description

VA Masters in the Philippines is seeking a highly organized Medical Administrative Assistant to manage front-office and patient coordination, including scheduling, insurance verification, records upkeep, and daily communications with patients.

The candidate will handle calls and emails, outbound follow-ups, recall lists, and maintain accurate data in EMR/EHR and practice management software while upholding patient confidentiality and professional English communication.