Healthcare Tech Customer Support Specialist

Snapscale; Davao City; Vor Ort; PHP 223.000 - 335.000; Vollzeit

Benefits dieser Stelle

HMO after 3 months

Attendance bonuses

Referral Bonus

24 leave benefits

Free lunch onsite

Transportation or internet allowance

Annual salary increase

Career growth opportunities

Fun work environment

Zusammenfassung

Snapscale is seeking a reliable Customer Service Associate to support its healthcare technology operations. This role involves managing customer support tickets, communicating effectively with clients, and ensuring reported issues are resolved promptly.

The ideal candidate possesses strong communication skills and empathy, is comfortable working independently with internal databases, and participates in daily meetings. Benefits include HMO, bonuses, and a supportive work environment.

Qualifikationen

• Previous experience in Customer Service or a related field.
• Strong written and verbal English communication skills.
• Ability to work independently and manage daily support responsibilities.

Aufgaben

• Manage and monitor customer support tickets from initial inquiry through resolution.
• Communicate with customers regarding their concerns and reported issues.
• Document customer concerns, investigations, and resolutions.

Kenntnisse

Customer Service

Technical Support

Written Communication

Empathy

Attention to Detail

Jobbeschreibung

Snapscale is seeking a reliable Customer Service Associate to support its healthcare technology operations. This role involves managing customer support tickets, communicating effectively with clients, and ensuring reported issues are resolved promptly.

The ideal candidate possesses strong communication skills and empathy, is comfortable working independently with internal databases, and participates in daily meetings. Benefits include HMO, bonuses, and a supportive work environment.