Customer Service Specialist - Growth, Impact & Support

Snapscale; Davao City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Opportunities for career growth and发展

Fun and supportive working environment

Job summary

Snapscale is seeking a Customer Service Representative to join our growing team in the Philippines. You will be the primary contact for customers, addressing inquiries, resolving issues, and documenting interactions to support operations.

The ideal candidate has at least 1 year of BPO or customer service experience, strong verbal and written communication, and a proactive, solutions-focused mindset. We offer competitive pay and benefits and a collaborative, supportive work environment.

Qualifications

• Minimum 1 year relevant experience in the BPO or customer service industry.
• Accounts Receivable and Billing experience (preferred).
• Strong verbal communication skills for calls.
• Excellent written communication for emails/chats.
• Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.
• Collaborative, proactive, and accountable with a solutions-focused mindset.

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries.
• Handle customer complaints, providing appropriate solutions and alternatives within guidelines.
• Assist with collections and invoicing while supporting administrative tasks and call checks.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep detailed records of customer interactions, transactions, comments, and complaints.

Skills

Verbal communication

Written communication

Time management

Customer service mindset

Team collaboration

Problem solving

Tools

CRM systems

Ticketing tools

Office software

Job description

Snapscale is seeking a Customer Service Representative to join our growing team in the Philippines. You will be the primary contact for customers, addressing inquiries, resolving issues, and documenting interactions to support operations.

The ideal candidate has at least 1 year of BPO or customer service experience, strong verbal and written communication, and a proactive, solutions-focused mindset. We offer competitive pay and benefits and a collaborative, supportive work environment.