Customer Service Representative - PH (Remote)

Snapscale; Davao City; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Perfect attendance bonus

Yearly salary increase

Opportunities for career growth and发展

Fun and supportive working environment

Descripción de la vacante

Snapscale is seeking a Customer Service Representative to join our growing team in the Philippines. You will be the primary contact for customers, addressing inquiries, resolving issues, and documenting interactions to support operations.

The ideal candidate has at least 1 year of BPO or customer service experience, strong verbal and written communication, and a proactive, solutions-focused mindset. We offer competitive pay and benefits and a collaborative, supportive work environment.

Formación

• Minimum 1 year relevant experience in the BPO or customer service industry.
• Accounts Receivable and Billing experience (preferred).
• Strong verbal communication skills for calls.
• Excellent written communication for emails/chats.
• Highly organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.
• Collaborative, proactive, and accountable with a solutions-focused mindset.

Responsabilidades

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries.
• Handle customer complaints, providing appropriate solutions and alternatives within guidelines.
• Assist with collections and invoicing while supporting administrative tasks and call checks.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep detailed records of customer interactions, transactions, comments, and complaints.

Conocimientos

Verbal communication

Written communication

Time management

Customer service mindset

Team collaboration

Problem solving

Herramientas

CRM systems

Ticketing tools

Office software

Descripción del empleo

Overview:

Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities:

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
• Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
• Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Process orders, forms, applications, and requests accurately and efficiently
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments to ensure customer needs are met
• Follow communication procedures, guidelines, and company policies
• Stay knowledgeable about company products, services, and policies
• Ensure customer satisfaction and provide feedback to the customer service manager

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements:

• Minimum of 1 year relevant experience in the BPO or customer service industry
• Accounts Receivable and Billing experience (preferred)
• Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls
• Excellent written communication skills for handling professional email and chat correspondence
• Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines
• Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations
• Collaborative team player with a proactive mindset and strong sense of ownership and accountability
• Ability to follow processes, adapt to feedback, and maintain high service quality standards
• Comfortable using CRM systems, ticketing tools, and standard office software