Healthcare CSR - In-House Support & Benefits Guidance

Optum, a UnitedHealth Group Company; Philippines; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of emply

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increas

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum, a UnitedHealth Group company, is seeking a customer service professional in the Philippines to assist members with benefits, eligibility, and claims, and to guide health plan selections. The role includes coordinating with healthcare providers for appointments and ensuring timely follow-up with members.

Fresh graduates or HS/SHS graduates with healthcare BPO exposure are welcome. The position requires willingness to work in Quezon City and on shifting schedules, with comprehensive

Qualifications

• Fresh graduate of any 4 yr course
• HS/SHS graduate w/ at least 6 months Healthcare BPO experience
• Good communication skills
• Ability to multi-task
• Must be willing to report in Quezon City
• Must be willing to work on shifting schedules

Responsibilities

• Respond to customer service inquiries by identifying the topic and type of assistance needed (benefits, eligibility, claims)
• Guide and educate the customer about consumer-driven health care topics and help select plan options
• Intervene with care providers to assist with appointment scheduling or connections with internal specialists
• Provide real-time resolutions or timely follow-up with the member

Skills

Good communication

Multi-tasking

Education

Fresh graduate of any 4 yr course

HS/SHS graduate w/ healthcare BPO experience

Job description

Optum, a UnitedHealth Group company, is seeking a customer service professional in the Philippines to assist members with benefits, eligibility, and claims, and to guide health plan selections. The role includes coordinating with healthcare providers for appointments and ensuring timely follow-up with members.

Fresh graduates or HS/SHS graduates with healthcare BPO exposure are welcome. The position requires willingness to work in Quezon City and on shifting schedules, with comprehensive