Healthcare Provider Support Specialist

UnitedHealth Group; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

UnitedHealth Group's Optum unit is hiring for a Provider Services call center role in the Philippines. Interact with healthcare providers to resolve benefits, eligibility, billing, and treatment authorizations, with an emphasis on first-call resolution.

You will document issues and help improve provider satisfaction in a fast-paced, supportive team. We seek candidates with a high school diploma, strong computer skills, excellent listening and problem-solving abilities, and a patient,

Qualifications

• High school diploma or equivalent; strong computer familiarity
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Skilled in problem solving to quickly assess current state and formulate recommendations

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
• Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Skills

Active listening

Problem solving

Customer service

Communication

Phone handling

Education

High school diploma or equivalent

Tools

Windows

Job description

UnitedHealth Group's Optum unit is hiring for a Provider Services call center role in the Philippines. Interact with healthcare providers to resolve benefits, eligibility, billing, and treatment authorizations, with an emphasis on first-call resolution.

You will document issues and help improve provider satisfaction in a fast-paced, supportive team. We seek candidates with a high school diploma, strong computer skills, excellent listening and problem-solving abilities, and a patient,