Healthcare Benefits & Care Coordinator

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 268,000 - 424,000; Full time

Benefits offered by this job

Market Pay

Retirement Plan

HMO from Day 1

Dental & Medical Reimbursements

Life & Disability Insurance

Paid Time Off

Sick Leave Conversion

Tuition Reimbursement

EAP

Merit Increases

Employee Recognition

Training & Development

Referral Program

Volunteerism

Statutory Benefits

Job summary

Optum in Alabang, Metro Manila, is hiring call center associates to respond to customer service inquiries related to benefits, eligibility and claims, and to educate members on consumer-driven health care options.

You will coordinate with doctors and internal specialists for scheduling, provide timely resolutions, and follow up with members to ensure care needs are met. This entry-level role offers benefits and opportunities within a Fortune 5 health care leader.

Qualifications

• Fresh graduate or HS/SHS with 24 months BPO experience.
• Excellent communication skills and ability to multitask.
• Willing to report in Alabang and work on shifting schedules.

Responsibilities

• Respond to customer service inquiries by identifying the topic and type of assistance needed.
• Educate customers about consumer-driven health care options and help select plan options and providers.
• Intervene with care providers to assist with scheduling or connections to internal specialists.
• Provide real-time resolutions or timely follow-up with the member.

Skills

Good communication skills

Ability to multi-task

Education

Fresh College Graduate (any 4-yr course)

HS/SHS graduate with 24 months BPO experience

Job description

Optum in Alabang, Metro Manila, is hiring call center associates to respond to customer service inquiries related to benefits, eligibility and claims, and to educate members on consumer-driven health care options.

You will coordinate with doctors and internal specialists for scheduling, provide timely resolutions, and follow up with members to ensure care needs are met. This entry-level role offers benefits and opportunities within a Fortune 5 health care leader.