Healthcare Provider Support Specialist

UnitedHealth Group; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

UnitedHealth Group's Optum unit is seeking a Provider Services specialist in the Philippines to handle incoming calls from health care providers, resolve issues on first contact, and document outcomes. You will navigate systems to access benefits information and explain explanations of benefits with empathy.

We value active listening, clear communication, and a patient-focused approach to improve health outcomes for members while supporting a dynamic, fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Familiarity with Windows PC applications and basic computer navigation.
• Able to listen attentively, gather information and respond with empathy.
• Strong problem-solving skills and ability to troubleshoot on the fly.

Responsibilities

• Answer incoming calls from healthcare providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating systems and providing accurate information.
• Deliver information in a positive manner to build provider relationships.
• Document provider issues to track trends and support reporting.
• Adhere to company policies and directives and adapt to changes in work arrangements.

Skills

Active listening

Problem solving

Communication

Customer service mindset

Education

High school diploma / GED

Tools

Windows PC

Job description

UnitedHealth Group's Optum unit is seeking a Provider Services specialist in the Philippines to handle incoming calls from health care providers, resolve issues on first contact, and document outcomes. You will navigate systems to access benefits information and explain explanations of benefits with empathy.

We value active listening, clear communication, and a patient-focused approach to improve health outcomes for members while supporting a dynamic, fast-paced environment.