Healthcare Provider Support Specialist

Optum, a UnitedHealth Group Company; Mimaropa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Optum is seeking a friendly provider services associate in the Philippines to handle incoming calls from health care providers, determine the assistance needed, and work to resolve issues on the first call.

You will navigate systems, document provider interactions, and support accurate explanations of benefits, billing, and authorizations, contributing to better patient care and service quality.

Qualifications

• High school diploma, GED or equivalent work experience.
• Familiarity with computer and Windows PC applications, ability to learn new systems.
• Listen skillfully, collect information, build rapport and respond compassionately.
• Strong problem-solving to assess state and recommend actions.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Focus on resolving issues on the first call and navigate complex systems.
• Deliver information and respond to questions to foster relationships with providers.
• Complete documentation to track provider issues and report trends.
• Comply with employment terms, policies, and any directives related to work arrangements.

Skills

Active listening

Computer proficiency

Problem solving

Education

High school diploma or GED

Job description

Optum is seeking a friendly provider services associate in the Philippines to handle incoming calls from health care providers, determine the assistance needed, and work to resolve issues on the first call.

You will navigate systems, document provider interactions, and support accurate explanations of benefits, billing, and authorizations, contributing to better patient care and service quality.