Member Care & Scheduling Advocate

Optum, a UnitedHealth Group Company; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of hire

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Incomes

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum, the health care technology and innovation company of UnitedHealth Group, is seeking customer service professionals in Makati. The role focuses on addressing inquiries about benefits, eligibility, and claims, while educating members on consumer-driven health care options.

Responsibilities include coordinating with doctor offices for scheduling, connecting members to internal specialists, and delivering real-time resolutions with diligent follow-up to ensure excellent member care.

Qualifications

• Fresh College Graduate or college undergrad with at least 6 months BPO experience.
• Excellent communication skills and ability to multi-task.
• Willing to report in Makati and work on shifting schedules.

Responsibilities

• You will respond to customer service inquiries and issues by identifying the topic and type of assistance needed.
• You will guide and educate customers about consumer-driven health care topics and help select benefit plans.
• You will intervene with care providers to assist with appointment scheduling or connections with internal specialists.
• You will provide real time resolutions and timely follow-up with members.

Skills

Fresh College Graduate

College undergraduate with 6 months B"

Education

Fresh College Graduate

Job description

Optum, the health care technology and innovation company of UnitedHealth Group, is seeking customer service professionals in Makati. The role focuses on addressing inquiries about benefits, eligibility, and claims, while educating members on consumer-driven health care options.

Responsibilities include coordinating with doctor offices for scheduling, connecting members to internal specialists, and delivering real-time resolutions with diligent follow-up to ensure excellent member care.