Customer Service Representative

Viventis Search Asia; Metro Manila; On-site; PHP 210,000 - 330,000; Full time

Job summary

Viventis Search Asia in the Philippines is seeking customer-focused individuals to deliver excellent service by phone, address inquiries, and provide effective solutions. You will work in a global customer experience environment and contribute to business growth.

Responsibilities include handling inquiries, listening to needs, educating customers about products, documenting outcomes, and aiming for first-call resolutions while meeting performance targets.

Qualifications

• Customer-focused individuals with clear communication.
• Ability to handle inquiries and provide effective solutions over the phone.
• Strong listening and problem-solving skills to resolve customer issues quickly.

Responsibilities

• Handle customer inquiries and resolve concerns through phone interactions.
• Listen actively to understand customer needs and provide effective, first-call resolutions.
• Educate customers about relevant products and services.
• Accurately document and categorize call outcomes, and prepare regular summary reports.
• Meet or exceed daily and weekly performance targets while contributing to overall team success.

Skills

Customer service

Communication

Active listening

Problem solving

Job description

A global customer experience and technology company delivering human-centered solutions that enhance customer interactions and drive business growth.

About the Role

We are looking for customer-focused individuals who can deliver excellent customer service, address inquiries, and provide effective solutions over the phone.

Key Responsibilities

• Handle customer inquiries and resolve concerns through phone interactions.


• Listen actively to understand customer needs and provide effective, first-call resolutions.


• Educate customers about relevant products and services.


• Accurately document and categorize call outcomes, and prepare regular summary reports.


• Meet or exceed daily and weekly performance targets while contributing to overall team success.

Qualifications

Candidates must meet at least one of the following criteria:

• Fresh graduates are welcome to apply!


• At least 3 months of healthcare industry experience; or


• At least 6 months of BPO/call center experience; or


• At least 6 months of hospitality industry experience; or