Healthcare Representative

Wipro Ltd.; Philippines; On-site; PHP 268,000 - 446,000; Full time

Job summary

Wipro Ltd. in Quezon City is seeking Healthcare Insurance Representatives to handle inbound calls, assist with benefits, eligibility, and claims status, and provide accurate information. Fresh graduates are welcome, with a night-shift schedule and onsite work.

Join a patient-focused healthcare BPO team where professionalism, empathy, and meticulous documentation are essential to deliver quality service and support to customers.

Qualifications

• 4 years college graduate (no experience required) or completed 2 years in college with grades or TOR.
• Must have copy of grades or TOR and willingness to work night shifts.
• Basic computer navigation and strong English communication required.

Responsibilities

• Handle inbound calls related to healthcare insurance inquiries
• Assist customers with benefits, eligibility, and claims status
• Provide accurate information and resolution to customer concerns
• Maintain professionalism and empathy in interactions
• Document customer interactions in the system

Skills

Strong English communication skills

Basic computer navigation skills

Customer service-oriented

Detail-oriented

Willing to work night shift

Can work onsite daily

Education

4 years college graduate (no experience required)

Completed at least 2 years in college (must have copy of grades or TOR)

Job description

Healthcare Representative

Company: Wipro

Job Type: Full Time

Location: Quezon City, Philippines

Job Description - Healthcare Representative

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Location: ETON Centris,Quezon City

Work Setup: Onsite | Night Shift Schedule

Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Healthcare Insurance Agents. You will assist customers with their healthcare benefits, insurance inquiries, and claims-related concerns.

No prior BPO experience? No problem! We welcome fresh graduates and candidates eager to start their careers in the healthcare BPO industry.

Key Responsibilities

• Handle inbound calls related to healthcare insurance inquiries
• Assist customers with benefits, eligibility, and claims status
• Provide accurate information and resolution to customer concerns
• Maintain professionalism and empathy when handling customer interactions
• Document customer interactions in the system

Qualifications

• 4 years college graduate (no experience required) / completed at least 2 years in college (must have copy of grades or TOR) + 6 months BPO experience preferably in ahealthcare campaign.
• Strong English communication skills
• Basic computer navigation skills
• Customer service-oriented and detail-oriented
• Willing to work on night shift or shifting schedules (including weekends and holidays)
• Can work onsite daily

Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Health and Welfare (HW)

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.