Medical Associate

Wipro Ltd.; Compostela; On-site; PHP 250,000 - 420,000; Full time

Job summary

Wipro Ltd. is hiring a Medical Associate to provide effective technical support and handle patient inquiries in Cebu City, Philippines.

You will resolve issues directly or escalate to meet process SLAs, with responsibilities including inbound/outbound calls and accessing PMS systems. The role requires strong communication and customer service skills, and a willingness to learn about evolving healthcare processes.

Qualifications

• College graduate with good communication skills.
• Able to handle customer inquiries and resolve issues.
• Strong grammar, punctuation and spelling to communicate clearly.

Responsibilities

• Inbound and outbound call handling as part of medical support.
• Access PMS systems and update patient information.
• Handle patient inquiries, payments, and dispute resolution.
• Provide predesigned discount offers if requested and reconfirm payments.
• Escalate complex cases to Level II as needed.

Skills

Strong communication

Customer service

Problem solving

Telephone etiquette

Written comprehension

Education

Bachelor's degree or equivalent

Tools

MS Office

Outlook

Internet

Job description

Medical Associate

Company : Wipro Job Type : Full Time Cebu City, Philippines

Job Description - Medical Associate

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Qualifications:

• College Graduate, Contact Center Experience of 0-1 Years in US Healthcare Operations
• Good communication skills –Grammar, Punctuation and Spellings (R, W, S)
• Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.
• Good speaking skills over the telephone, Voice skills
• Good writing and comprehension skills
• Excellent interpersonal and customer service skills
• Ability to explain technical issues to technical and nontechnical employees and customers
• Proficient with or the ability to quickly learn an array of process and product changes

Technical skills:

• Basic of MS office tools, outlook, internet
• Basic working knowledge on computer

Behavioral Skills:

• Highly self-motivated to deliver superior customer experience
• High energy level and personal resilience
• Integrity and desire to comply with all legal and moral standards
• Service and quality oriented as well as customer focused

Responsibilities:

• a. Inbound and outbound call handling
• b. Access Medusind PMS(s)
• c. Customer inquiries, support, and issue resolution
• i.Address patient payments queries
• ii.Check open balance upon patient request
• iii.Provide predesigned discount offers if requested
• iv.Reconfirmation of payments made online
• v.Resolve patient issue with making payments online
• vi.Processing patient credit cards on secure online portal for patient
• payments to close their open bills
• vii.Update PMS(s) pertaining to insurance or address change
• viii.Address patient statement related disputes
• ix.Other FAQs – any insurance or clinic related clarifications
• d. Capability to be able to transfer calls to Medusind Inc. for level II escalation
• reasons

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.