Healthcare Associate

Wipro Limited; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Wipro Limited in the Philippines is seeking a customer service professional to provide effective technical support and handle customer calls. You will resolve issues directly or escalate promptly to meet process SLAs, while documenting interactions and maintaining confidentiality of information.

The role requires strong English communication, PC skills, and willingness to work shifting schedules, including graveyard shifts or holidays as needed.

Qualifications

• Senior high school graduate or 2 years in college or a college graduate.
• Call center experience optional depending on program.
• Experience in similar role may be required for specific programs.

Responsibilities

• Handle inbound and outbound calls according to defined quality and policies.
• Deliver excellent customer service and ensure customer satisfaction on all calls.
• Document each call accurately in the system.
• Address customer queries and concerns with first-time resolution when possible.
• Escalate to proper parties following established protocols.
• Comply with all company policies and procedures.
• Stay updated on Information Security and company guidelines.
• Maintain confidentiality of customer information at all times.

Skills

English communication

PC skills

Analytical skills

Motivational fit

Shift work

Education

Senior high school or college course

College graduate

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

PRINCIPAL RESPONSIBILITIES

• Handle inbound and outbound calls according to defined quality, standards, policies and procedures
• Deliver excellent customer service and ensure customer satisfaction in all calls
• Ensure accurate documentation of each call
• Attend to customer queries, concerns and complaints and provide first time call
• Escalate calls to proper parties following proper protocols
• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
• Keep all company information which includes customer information confidential and secured

SKILLS REQUIRED

• Excellent English communication skills (verbal and written) with neutral accent
• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
• Reasonable analytical skills
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies

CANDIDATE SPECIFICATIONS

• At least Senior High School Graduate OR completed at least 2 years in college (with no back subjects) OR a College Graduate
• With or without call center experience
• Experience in similar role may be required in specific programs with varying years of experience

Mandatory Skills: Claims_Processing.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.