Healthcare Customer Experience Specialist

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers is hiring a Healthcare Customer Experience Specialist in Quezon City, on-site. The role requires a college graduate or at least 6 months of BPO experience, with strong communication, problem-solving, and active listening skills. You will engage customers, resolve inquiries, and ensure a positive service experience while adhering to policies.

Weekend and holiday work is required. Join a team that values customer satisfaction and professional development within the BPO and customer

Qualifications

• College graduate with at least 6 months of BPO experience or two years in college with 6+ months BPO experience.
• Strong interpersonal and customer service skills.
• Excellent analytical and problem-solving abilities.
• Good comprehension and active listening skills.

Responsibilities

• Assist customers with inquiries, requests, and concerns.
• Provide accurate and efficient solutions to customer issues.
• Deliver a professional and positive customer experience.
• Handle customer concerns with patience and empathy.
• Document interactions and maintain accurate records.
• Follow established company policies and service standards.

Skills

Interpersonal skills

Customer service

Analytical abilities

Problem solving

Active listening

Weekend availability

Microsoft Office

Education

College graduate

Two years of college

Tools

Microsoft Office

Job description

Healthcare Customer Experience Specialist

On-site - Quezon City No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Incentives

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Are you a confident communicator who enjoys helping people and solving problems? We’re looking for you!

Join our growing team and build a rewarding career in the BPO and Customer Service industry. If you’re ready to put your communication and problem-solving skills to work, this opportunity could be your next big step.

WHAT YOU’LL BE DOING

• Assist customers with inquiries, requests, and concerns.
• Provide accurate and efficient solutions to customer issues.
• Deliver a professional and positive customer experience.
• Handle customer concerns with patience and empathy.
• Document interactions and maintain accurate records.
• Follow established company policies and service standards.

WHAT WE’RE LOOKING FOR

College Graduate with at least 6 months BPO experience

OR completed 2 years in college with at least 6 months BPO experience

Strong interpersonal and customer service skills

Excellent analytical and problem-solving abilities

Good comprehension and active listening skills

Basic knowledge of Microsoft Office

Willing to work on weekends and holidays

WHY JOIN US?

Professional and supportive work environment

Training and development

Opportunity to strengthen your BPO and customer service experience

Be part of a team that values people, performance, and customer satisfaction

English Language Customer Service Problem Solving Interpersonal Skills