Healthcare Account Agent- Open for Newbies

Recruitify_HR; Metro Manila; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Night differential

HMO Day 1

Dependent HMO after cert

Life & Accident Insurance

13th/14th Month Pay

Ongoing Training

Career Development

Job summary

Recruitify_HR in the Philippines is hiring for healthcare support roles, inviting committed and adaptable candidates to grow in a stable, rewarding environment. Join our Healthcare Support Team to handle calls about inquiries, benefits, and claims, delivering empathetic, accurate service and documenting interactions for high customer satisfaction.

We offer competitive compensation and strong benefits from day one, with ongoing training and career development opportunities to support your growth.

Qualifications

• College graduate or completed 2 years in college with BPO experience.
• 1 year BPO experience for HS graduates.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Handle inbound and/or outbound calls related to healthcare inquiries, benefits, and claims.
• Deliver accurate and efficient customer support with empathy and professionalism.
• Assist members with benefit verifications, billing concerns, and general healthcare-related issues.
• Document all customer interactions in the system with accuracy and completeness.
• Work closely with supervisors and team leads to enhance service delivery and customer satisfaction.

Skills

Interpersonal skills

Communication skills

Problem-solving

Adaptability

Empathy

Education

College graduate

Two years in college with BPO exp

Senior High School Graduate

Tools

Microsoft Office

Job description

Build a Meaningful Career in Healthcare Support – We're Hiring!
Are you ready to make a real impact while growing your career in a stable and rewarding environment?
Join our Healthcare Support Team and become part of an organization that values professionalism, compassion, and continuous growth.
We’re looking for candidates who are committed, adaptable, and ready to take the next step. If you're looking for more than just a job — this is your opportunity.

Key Responsibilities

• Handle inbound and/or outbound calls related to healthcare inquiries, benefits, and claims.
• Deliver accurate and efficient customer support with empathy and professionalism.
• Assist members with benefit verifications, billing concerns, and general healthcare-related issues.
• Document all customer interactions in the system with accuracy and completeness.
• Work closely with supervisors and team leads to enhance service delivery and customer satisfaction.

Qualifications

• College Graduate with at least 6 months BPO experience
• Completed 2 years in college with at least 6 months BPO experience
• Senior High School Graduate with 1 year solid BPO experience
• Strong interpersonal, comprehension, and problem-solving skills
• Basic knowledge of Microsoft Office applications
• Willing to work onsite and on shifting schedules

What’s in It for You?

Compensation And Allowances

• ₱18,000 Basic Pay
• ₱4,000 Premium Allowance
• ₱1,000 Flex Fund Allowance

Additional Benefits

• 20% Night Differential
• HMO Coverage for employee starting Day 1
• HMO Coverage for dependents upon certification
• Life and Accident Insurance
• Annual Performance-Based Salary Increase
• 13th and 14th Month Pay
• Ongoing Training and Career Development Opportunities

Why Should You Apply?

We understand that great talent deserves more than just promises. That’s why we’re offering competitive compensation, real career growth, and industry-leading benefits from Day 1. Our supportive environment ensures that you’re set up for success from the start.