Healthcare Provider Support Specialist

Optum Philippines; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Optum Philippines is seeking a Provider Services call center representative to support health care providers by resolving inquiries and guiding them through benefits and eligibility information. The role emphasizes compassionate customer interactions and accurate documentation within a high-volume environment.

The ideal candidate will have a high school diploma or equivalent, basic computer skills, and the ability to listen actively and build rapport.

Qualifications

• High school diploma, GED or equivalent work experience.
• Familiarity with computer and Windows PC applications.
• Ability to listen, build rapport and respond to customers in a compassionate manner.
• Strong problem-solving skills.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating through computer systems to determine issue status and provide responses.
• Provide information and answer questions to foster positive relationships with providers and their staff.
• Document provider issues and assist in reporting overall trends.
• Comply with the terms of employment contract, company policies and procedures, and directives regarding changes in work location, teams, shifts, and flexibility of work benefits.

Skills

Active listening

Empathy

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

Windows PC

Job description

Optum Philippines is seeking a Provider Services call center representative to support health care providers by resolving inquiries and guiding them through benefits and eligibility information. The role emphasizes compassionate customer interactions and accurate documentation within a high-volume environment.

The ideal candidate will have a high school diploma or equivalent, basic computer skills, and the ability to listen actively and build rapport.