Healthcare Provider Support Specialist

Optum Philippines; Muntinlupa; Vor Ort; PHP 360.000 - 480.000; Vollzeit

Zusammenfassung

Optum Philippines is seeking a Provider Services Associate to support health care providers by handling calls, resolving issues on the first contact, and delivering accurate information to help improve patient care.

You will document provider interactions, build strong relationships, and stay compliant with policies while expanding knowledge of products and benefits to assist providers effectively.

Qualifikationen

• High school diploma or equivalent work experience.
• Familiarity with computer and Windows PC applications.
• Ability to listen, build rapport and respond compassionately.
• Problem-solving skills to assess and advise on issues.

Aufgaben

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Focus on resolving issues on the first call, navigating through computer systems to check issue status.
• Deliver information and answer questions to foster strong provider relationships.
• Complete documentation to track provider issues and report trends.
• Comply with employment contracts, company policies, and directives as needed.

Kenntnisse

Active listening

Problem solving

Computer literacy

Windows PC applications

Ausbildung

High school diploma

Tools

Windows PC applications

Jobbeschreibung

Optum Philippines is seeking a Provider Services Associate to support health care providers by handling calls, resolving issues on the first contact, and delivering accurate information to help improve patient care.

You will document provider interactions, build strong relationships, and stay compliant with policies while expanding knowledge of products and benefits to assist providers effectively.